I’m looking for a role where I can leverage my customer support skills to deliver exceptional customer experiences, contribute to a collaborative team, and continue growing professionally. I value an organization that prioritizes customer satisfaction, continuous learning, and opportunities for career development.
Looking for a job
Joshua Osita
@joshuaosita
Customer Support | Inbound Call Handling | Live Chat & Email Support | CRM & Ticketing | Order Enquiries
NigeriaWhat I'm looking for
I am a customer support professional with eight years of experience assisting customers through live chat, email, messaging platforms, social media and telephone contact. My work has included answering general enquiries, supporting customers with delayed orders, recording cases in CRM and ticketing systems, and following up when an issue could not be resolved straight away. Most of my telephone work has involved inbound calls, with occasional outbound calls to provide updates or confirm information. I communicate calmly, keep clear case notes and give customers an honest understanding of what will happen next. With this experience and a genuine interest in customer care, I am ready to make a positive and lasting contribution to your company in a role I truly believe I will thrive in.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
God's Gift Production
Feb 2022 - Jul 2026 (4 years 5 months)
• Assisted customers through live chat, email, messaging platforms and occasional
telephone calls, responding to enquiries and support requests.
• Answered mainly inbound calls about general enquiries, delayed orders and support needs.
• Made occasional outbound calls or sent follow-up messages to provide updates,
confirm information and continue unresolved enquiries.
• Answered product and order questions through live chat, email and messaging
platforms, giving customers clear information in a friendly tone.
• Handled mainly inbound calls from customers asking about delayed orders.
• Checked the information available in CRM and ticketing systems before explaining thestatus of an enquiry or what would happen next.
Customer Support Representative
Citadel Oracle Concept
Jun 2012 - Dec 2014 (2 years 6 months)
• Responded to customer enquiries through social media, live chat, email and other messaging channels.
• Answered questions about orders and general support, keeping written responses clear, polite and easy to understand.
• Used CRM and ticketing systems to log enquiries and keep notes available for follow- up.
• Took occasional inbound calls and made limited outbound calls.
Education
Degrees, certifications, and relevant coursework
FO
Federal Polytechnic Nekede, Owerri
Higher National Diploma, Estate Management
2015 - 2021
Grade: Null
Activities and societies: Null
Earned a Higher National Diploma in Estate Management at Federal Polytechnic Nekede in 2021.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
United States
Canada
Germany
United Kingdom
Austria
United Arab EmiratesSalary expectations
30k-70k USD
Social media
Job categories
Skills
Outbound CallingInbound CallsCRM SoftwareTypingPatienceEmpathyEmotional MaturityEmotional Intelligence and InfluenceActive ListeningCustomer ExperienceCustomer SupportEmail SupportMicrosoft OfficeGoogle WorkspaceCustomer RetentionCustomer Relationship ManagementLearningCalm Under PressureFast Paced EnvironmentLive ChatSalesforceZendesk
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