At FOUANI NIGERIA LIMITED, I handled customer complaints and inquiries through email, chats, and calls. I documented customer feedback in CRM tools and followed up to support complaint resolution.
I also tracked orders, helped customers place orders through the website, and provided invoices to facilitate payments. I reported inquiries to the appropriate units using internal tools including Teams and Outlook.
Earlier, I worked as a Customer service representative at GENIUM CREDIT LIMITED and as a Researcher at MARKET RESEARCH CONSULTANCY. My work included addressing client concerns, conducting product surveys, and reporting consumer feedback.
