Favour Bayowa
@favourbayowa
Customer Success Manager at ServiceNow-focused career community GSE, growing it to over 800 members.
NigeriaWhat I'm looking for
At Grind Smart Effect (GSE), I established and direct a career development community for students and young professionals, cultivating over 800 members through relationship management and customer engagement. I support members, organize webinars and mentorship programs, and use their feedback to improve the community experience.
As a freelance Customer Relations & Operations Manager for Artist Portfolio Manager, I oversee customer communications, client relationships, schedules, and campaigns. I used analytics and customer insights to grow the Instagram audience to over 4,000 followers, increase YouTube subscribers to 1,960+, and establish a WhatsApp community of over 200 members.
Experience
Work history, roles, and key accomplishments
Customer Relations & Operations Manager
Artist Portfolio Manager
Aug 2025 - Present (1 year 2 months)
Oversee customer communications and digital engagement across platforms, nurturing client relationships and resolving inquiries. Direct schedules, campaigns, and operational activities while leveraging analytics to enhance audience engagement.
Founder & Community Lead
Grind Smart Effect (GSE)
Jan 2025 - Present (1 year 9 months)
Established and direct a career development community for students and young professionals, managing over 800 members through strategic engagement and support. Orchestrate webinars, mentorship programs, and events while gathering feedback to improve community engagement.
President
RCF LASU Ojo
Jan 2024 - Dec 2025 (1 year 11 months)
Presided over operations for a membership base of over 1,500 individuals, coordinating outreach programs impacting more than 7,000 students. Managed stakeholder communications, event logistics, and supervised a ₦10 million infrastructure project from planning to completion.
Sales Representative
Private Provision Store
Jan 2016 - Dec 2019 (3 years 11 months)
Provided exceptional customer service in a retail setting, guiding purchases and resolving complaints professionally. Managed inventory and daily operations, boosting store sales by 40% through superior engagement and upselling.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Biochemistry
2022 - 2025
Pursued a Bachelor of Science in Biochemistry, focusing on the chemical processes within and relating to living organisms.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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