Open to opportunities

Rachel Daniel

@racheldaniel

Message

I build trusted customer relationships and improve service delivery across operations, sales, and digital communities.

Nigeria

Message

What I'm looking for

I'm looking to help customers succeed in a remote-first organization that values clear communication, ownership, collaboration, and exceptional customer experiences.

I've managed client relationships and service delivery at Diamond Star Port & Terminal, resolving customer concerns, supporting onboarding, and mentoring Client Relationship Managers.

At Allianz Integrated Service Limited, I led sales and marketing initiatives, negotiated vendor agreements, analyzed customer behavior and market trends, and partnered with cross-functional teams to improve customer satisfaction and business growth.

As a self-employed content creator and community manager, I've grown an engaged community of more than 6,673 followers and subscribers through consistent content, responsive audience engagement, and brand storytelling. I bring clear communication, empathy, problem-solving, and ownership to customer-focused remote teams.

Experience

Work history, roles, and key accomplishments

Current

Digital Content Creator & Community Manager

Current

Self-Employed

Jan 2023 - Present (3 years 7 months)

Built and managed an engaged online community of over 6,673 followers across YouTube and other platforms. Created and published educational content while collaborating with a beauty business to increase brand visibility.

Content Creation Community Engagement Social Media Management Video Editing Canva Capcut InShot Digital Marketing Brand storytelling Project Management

Head of Sales & Marketing

Allianz Integrated Service Limited

Jul 2022 - Dec 2022 (5 months)

Led sales and marketing initiatives, developing strategies for business growth and customer acquisition. Managed budgets, negotiated vendor agreements, and analyzed market trends to identify opportunities.

Sales Operations Marketing Strategy Budget Management vendor negotiation Market Analysis Strategic Planning Customer Acquisition Cross Functional Collaboration

Consultant / Senior Client Relationship Manager

Diamond Star Port & Terminal

Dec 2021 - Jul 2022 (7 months)

Managed client relationships for import and export operations, ensuring timely communication and exceptional service. Resolved customer concerns and mentored relationship managers to improve service quality.

Client Relationship Management Customer Service problem resolution Mentor Operations Coordination Stakeholder Management