Ayomide Olujemiluwa
@ayomideolujemiluwa
Customer Success Manager driving adoption, retention, and measurable ROI.
NigeriaWhat I'm looking for
I am a Customer Success Manager with 5+ years of experience helping SaaS, fintech, and e-commerce clients realize product value through targeted onboarding, training, and data-driven engagement. I manage large portfolios, deliver high-touch support across channels, and translate customer needs into product improvements that reduce churn and drive expansion.
I build scalable CSM processes and KPIs, collaborate closely with Product and Engineering, and leverage CRM and customer success platforms to monitor account health and influence strategy. My work has produced measurable outcomes including retention rates above 90%, reduced churn, increased adoption, and multiple product enhancements.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Shara Technologies
Apr 2024 - Present (1 year 9 months)
Manage a 900+ merchant portfolio, driving platform adoption and engagement to achieve a 93% retention rate and advocate for customers resulting in six product enhancements within a year.
Customer Success Manager
Snapnet Solutions
Oct 2022 - Apr 2023 (6 months)
Built the Customer Success department and implemented scalable engagement processes that reduced churn by 25% and increased product adoption by 42% through targeted onboarding and training.
E-commerce Operations Manager
Egatee Nigeria Limited
May 2022 - Oct 2022 (5 months)
Led e-commerce operations that increased qualified leads by 300%, improved platform engagement by 40% through UX collaboration, and onboarded 200+ subscribers monthly to optimize activation and support.
JNCustomer Service Associate
Jumia Nigeria
Sep 2021 - Apr 2022 (7 months)
Handled 100+ daily customer interactions with a 96% CSAT rating, identified upsell opportunities, and improved multichannel customer experience across phone, email, and live chat.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Banking and Finance
2017 - 2019
Completed a Higher National Diploma in Banking and Finance with advanced studies in financial management and banking operations.
YTYaba College of Technology
National Diploma, Banking and Finance
2011 - 2013
Completed a National Diploma in Banking and Finance with coursework focused on banking principles and financial services.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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