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Valentina Ehigiator

@valentinaehigiator

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I improve customer retention, onboarding, and service operations for high-volume retail and digital product teams.

Nigeria

Message

What I'm looking for

I'm looking for a customer success, support, or operations role where I can improve onboarding, retention, service reliability, and customer experiences in a fast-paced team.

At PayZeep, I manage onboarding and retention for 60+ users and digital merchants, maintaining 95% customer retention and reducing onboarding drop-off by 30%. I also use transaction trends and proactive outreach to protect over $50,000 in at-risk commercial volume.

Previously, I led customer lifecycle, operations, and brand work at Smoothie Spot and managed distributor relationships at Amber Energy Drink. I’ve resolved high-priority escalations, built SOPs and feedback systems that improved execution efficiency by 25%, and helped increase repeat corporate orders by 12%.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Support Agent

Current

PayZeep

Jan 2026 - Present (8 months)

Manage onboarding and retention for 60+ users and merchants, maintaining a 95% retention rate. Reduced onboarding drop-off by 30%, optimized resolution outcomes by 40%, and secured over $50,000 in at-risk volume through proactive outreach.

Customer Retention Onboarding Customer Inquiry Resolution Service Excellence Revenue Preservation Transaction Monitoring Proactive Outreach

Operations & Brand Lead

Smoothie Spot

Jan 2022 - Dec 2025 (3 years 11 months)

Built and managed customer lifecycle satisfaction and visual brand strategies, driving retention and scalability. Designed SOPs and automated feedback structures, improving project execution efficiency by 25% and handling high-volume walk-in inquiries.

Organizational Leadership Customer Lifecycle Management Brand Strategy SOP Design Process Automation Data Driven Decision Making Inventory Coordination Walk In Support

Customer Relations Officer

Amber Energy Drink

Jan 2021 - Dec 2021 (11 months)

Managed communication and relationships with a network of 40+ wholesale distributors and retail clients. Arbitrated 80+ high-priority escalations weekly, increasing distributor satisfaction by 15% and repeat corporate orders by 12%.

Stakeholder Communication Conflict Resolution Customer Escalation Management Relationship Management Market Expansion Feedback Analysis