favour Zikora

I’m a customer-focused professional with 6+ years of experience in customer support, sales, and client relationship management. I handle high-volume inquiries across phone, email, and chat while keeping customer satisfaction at the center of every interaction.

In my most recent volunteer role at NIFES (N.G.O), I responded to inquiries via email and messaging platforms and maintained accurate administrative and financial records. I coordinated bulk communications and virtual meetings, supporting onboarding and training while managing 50+ inquiries weekly.

At Resopay (Fintech), I was promoted to Team Leader within 8 months. I managed 80+ customer interactions daily, resolved complaints, supported customer onboarding, and met or exceeded sales and service targets—strengthening retention through effective follow-up and relationship management.

I’m especially effective at identifying recurring issues, reducing complaints by resolving root causes early, and using CRM tools to support business growth. I bring strong communication, conflict resolution, and problem-solving, backed by certifications in remote customer support and practical experience with tools like Salesforce, HubSpot, and dialers.