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Pooja KPK
Open to opportunities

Pooja K

@poojak_c

Calm and confident in fast-paced work. Detail-focused, supportive, and skilled in guiding teams while keeping operations organized and human.

Indonesia
Message

What I'm looking for

I seek a remote role in customer support or administrative operations where I can use reporting, service recovery, and team-training skills in an adaptable, collaborative environment.

My career has grown from a genuine love for people and how they work together. I’m drawn to roles where communication, structure, and empathy matter — whether I’m supporting a team, guiding new members, or shaping a smoother daily workflow. I bring a calm, steady presence into fast-paced environments, and I enjoy creating a space where others feel supported and able to thrive. I’m always open to new opportunities and environments that support personal and professional growth. Adapting to new cultures, teams, and work settings comes naturally to me — blending in, learning quickly, and contributing with intention have never been barriers, but rather things I genuinely enjoy.

Career Highlights:
• Improved operational flow by bringing clarity and consistency into daily processes
• Trained and mentored team members, building confidence and helping them find their rhythm
• Strengthened customer experience through warm, solution-focused communication
• Maintained high accuracy in reporting and documentation, even under pressure

What I’m good at:
• Guiding and supporting people
• Building trust through warm, clear communication
• Organizing workflows and simplifying complexity
• Solving problems with calm logic and empathy
• Keeping details sharp and operations steady
• Working comfortably with CRM tools, SAP, and digital systems

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Telkom University logoTU

Telkom University

Bachelor of Communication Science, Communication Science

2015 - 2020

Grade: 3.75

Activities and societies: During my study, I served for Communication Department student council and volunteered with the International Student Department, where I supported incoming students from abroad and acted as their main point of contact. These experiences strengthened my communication skills, cultural awareness, and ability to guide and support people in new environments.

Tech stack

Software and tools used professionally

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