Pooja K
@poojak_c
Calm and confident in fast-paced work. Detail-focused, supportive, and skilled in guiding teams while keeping operations organized and human.
What I'm looking for
My career has grown from a genuine love for people and how they work together. I’m drawn to roles where communication, structure, and empathy matter — whether I’m supporting a team, guiding new members, or shaping a smoother daily workflow. I bring a calm, steady presence into fast-paced environments, and I enjoy creating a space where others feel supported and able to thrive. I’m always open to new opportunities and environments that support personal and professional growth. Adapting to new cultures, teams, and work settings comes naturally to me — blending in, learning quickly, and contributing with intention have never been barriers, but rather things I genuinely enjoy.
Career Highlights:
• Improved operational flow by bringing clarity and consistency into daily processes
• Trained and mentored team members, building confidence and helping them find their rhythm
• Strengthened customer experience through warm, solution-focused communication
• Maintained high accuracy in reporting and documentation, even under pressure
What I’m good at:
• Guiding and supporting people
• Building trust through warm, clear communication
• Organizing workflows and simplifying complexity
• Solving problems with calm logic and empathy
• Keeping details sharp and operations steady
• Working comfortably with CRM tools, SAP, and digital systems
Experience
Work history, roles, and key accomplishments
Head of Clinic
FDC Bali
Oct 2025 - Present (2 months)
Manage daily clinic operations, improve patient experience through complaint resolution and operational planning, and produce business reports to support headquarters and local teams.
Shift Supervisor
Starbucks Indonesia
Jan 2022 - May 2025 (3 years 4 months)
Oversaw store operations, scheduling, inventory and cash processes; completed sales reporting and conducted training to improve service quality and SOP compliance across shifts.
Education
Degrees, certifications, and relevant coursework
Telkom University
Bachelor of Communication Science, Communication Science
2015 - 2020
Grade: 3.75
Activities and societies: During my study, I served for Communication Department student council and volunteered with the International Student Department, where I supported incoming students from abroad and acted as their main point of contact. These experiences strengthened my communication skills, cultural awareness, and ability to guide and support people in new environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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