Open to opportunities

Faustina Tamuno

@faustinatamuno

Customer-focused business professional skilled in customer relations, business development, and social media management.

Nigeria

Message

What I'm looking for

I am looking for a role where I can apply customer relations, business development, and social media skills in a growth-oriented team with opportunities for impact and professional development.

I am a business administration graduate and HR master's candidate with hands-on experience in customer relations, business development, and social media management across retail, studio, and service environments.

I founded and currently run a bakery where I manage sales, customer service, bookings, payments, and social media growth; I also served as Customer Relations Manager and Social Media Manager at a photography studio, improving client experience and digital presence.

I bring strong multitasking, analysis, communication, and organizational skills, proven in roles at a national regulatory office, international seasonal positions in the USA, and in recruitment and operational roles focused on generating sales and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Owner / Founder

Current

Frosties N Cream Bakery

Jan 2021 - Present (4 years 8 months)

Founded and operated a bakery business, handling customer enquiries, sales generation, payments and delivery coordination while growing and managing all social media platforms to increase orders.

Customer Service Social Media Management Payments order fulfillment Customer Relationship Management Content Creation

Business Development Executive

Apollon Studios

Jan 2021 - Dec 2021 (11 months)

Designed daily operations, created pricing and sales strategies, allocated resources and participated in recruitment to drive organizational effectiveness and revenue growth.

Business Development Pricing Strategy Operations Management Recruitment Resource Allocation Market Analysis Strategic Planning Team Oversight

Customer Relations Manager

George Okoro Studios

Jan 2019 - Dec 2021 (2 years 11 months)

Managed front-desk operations and client experience, handled bookings and payments, implemented sales initiatives and ensured high customer satisfaction across studio services.

Customer Service Cash Handling Bookkeeping

Social Media Manager

George Okoro Studios

Jan 2019 - Dec 2021 (2 years 11 months)

Managed multi-platform social media presence, created content and campaigns, handled enquiries and optimized ad spend to grow brand awareness and engagement.

Social Media Management Content Creation Campaign Planning Paid Advertising performance reporting Budget Management Community Engagement

Warehouse Associate

Amazon

Aug 2018 - Sep 2018 (1 month)

Processed incoming stock and sorted orders to improve warehouse efficiency, managed inventory tasks and supported logistics to reduce response times.

Inventory Management Warehouse Management Fulfillment Process Improvement Time Management Teamwork

Human Resource Personnel

Department of Petroleum Resources

Jun 2017 - Aug 2017 (2 months)

Curated and analyzed datasets for management decision-making, prepared reports and presentations, and managed client correspondence and complaint handling.