ISIdara Sunday
@idarasunday
Creative professional specializing in customer service and content creation.
NigeriaWhat I'm looking for
I am a creative and innovative professional with a robust background in customer service, content creation, and visual communication. My proven ability to craft compelling content has captivated diverse audiences and elevated brand visibility. I have successfully supervised teams, coordinated public marketing campaigns, and fostered positive relationships with stakeholders.
Throughout my career, I have demonstrated success in increasing social media engagement and enhancing customer satisfaction through targeted strategies and effective communication. I am committed to leveraging my skills to enhance the online presence of an organization, attract new clients, and contribute to business growth.
Experience
Work history, roles, and key accomplishments
Freelancer
Real Estate
Jan 2024 - Feb 2024 (1 month)
Engaged in property sales for real estate companies, utilizing market knowledge and negotiation skills. Developed client relationships and provided exceptional customer service throughout the sales process.
Customer Service/Social Media Executive
Real Estate Firm
Aug 2020 - Dec 2022 (2 years 4 months)
Supervised customer service staff, enhancing service quality through training and support. Developed engaging social media content, monitored performance metrics, and organized training sessions to boost community participation. Achieved a 45% increase in social media engagement and improved response times by 50%.
Retail Manager
Scoop’s Ice Bar
Feb 2020 - Jan 2021 (11 months)
Led retail operations, achieving financial objectives through budgeting and performance analysis. Managed a team of 15, enhancing store efficiency by 20% and implementing an inventory system that reduced discrepancies by 30%.
Retail Supervisor
Krispy Kreme Doughnuts
Jan 2018 - Feb 2020 (2 years 1 month)
Managed production activities, ensuring quality and compliance. Trained staff, analyzed performance metrics, and introduced new products, resulting in a 10% sales increase. Negotiated vendor contracts to optimize costs.
Education
Degrees, certifications, and relevant coursework
NUNational Open University
Bachelor of Management Science, Management Science
2018 -
OUOlabisi Onabanjo University
Diploma of Business Administration, Business Administration
2011 -
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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