Open to opportunities

Martins Eno

@martinseno

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Experienced operations manager with a focus on customer satisfaction.

Nigeria

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What I'm looking for

I seek a role that values leadership and fosters team collaboration.

I am a dedicated professional with a strong background in operations management and customer service. Currently, I serve as a Customer Service Manager at Kourklys International School, where I oversee daily operations, handle customer inquiries, and implement strategies to enhance client satisfaction. My experience also includes roles in HR and social media management, allowing me to develop a well-rounded skill set.

With a B.Sc. in Public Administration and various certifications in leadership and conflict analysis, I am committed to continuous improvement and effective team collaboration. My leadership roles in student associations and community projects have further honed my ability to manage diverse teams and drive successful initiatives. I am passionate about leveraging my skills to contribute to organizational success and foster a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Kourklys International School

Sep 2022 - Present (2 years 9 months)

Managing social media channels, creating content, scheduling posts, and analyzing campaign performance.

Social Media Management Content Creation Performance Analysis Campaign Management

Current

HR Assistant

Current

Kourklys International School

Sep 2023 - Present (1 year 9 months)

Supporting various HR functions including recruitment, onboarding, training, performance management, and employee engagement.

Recruitment Onboarding Performance Management Employee Engagement

Current

Customer Service Manager

Current

Kourklys International School

Sep 2022 - Present (2 years 9 months)

Overseeing daily operations of the Customer Service Department, handling inquiries, resolving complaints, and improving client satisfaction.

Customer Satisfaction Team Leadership

Administrative/Account Officer

The Coffee Shop Lagos

Apr 2017 - Nov 2017 (7 months)

Managing office administration, handling correspondence, and assisting with accounting tasks.

Administrative Assistant Accounting Communication Time Management

Personal Assistant

Office of the Special Adviser to the Governor on Inter-party

Jun 2019 - Mar 2020 (9 months)

Managing correspondence, screening calls, and drafting communications on behalf of the special adviser.

Communication Call Screening Administrative Support Time Management

Education

Degrees, certifications, and relevant coursework

University of Calabar

Master of Science, Human Resources

2017 -

Currently pursuing a Master of Science degree in Human Resources, focusing on advanced HR practices and theories.

University of Calabar

Bachelor of Science, Public Administration

2011 - 2016

Grade: 2nd Class Lower

Activities and societies: President of Public Administration Students Association.

Completed a Bachelor of Science in Public Administration, achieving a 2nd Class Lower grade. The program covered various aspects of public governance, policy-making, and administrative practices.