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Alesh_01 Alesh

@alesh_01alesh

Customer relationship and social media specialist driving engagement and sales.

Nigeria
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What I'm looking for

I seek a role leveraging CRM, social media and e-commerce skills where I can drive customer satisfaction, grow online sales, and mentor junior staff in a collaborative, growth-focused company.

I am a Customer Relationship Management and Social Media Specialist with over six years of hands-on experience delivering measurable improvements in customer satisfaction and online sales for retail operations. I combine people-first service with data-driven decision making to resolve complex issues and boost client loyalty.

At my current role I manage end-to-end customer service, handling 50+ daily inquiries with a 95% satisfaction rate, and introduced CRM practices that lifted client retention by 25%. I also design targeted social media campaigns that increased engagement by 40% and monthly sales by 22%.

I administer e-commerce platform operations, produce photography, videography and graphic content reaching audiences of 10,000+, and train junior staff on customer engagement and digital tools. I introduced reporting templates in Excel and Word that improved sales and inventory decision accuracy.

My background includes earlier operational leadership as a foreman, where I supervised a 15-member team and enforced safety procedures that reduced incidents by 20%. I hold a B.Sc. in Public Administration and recent certifications in Python and Cybersecurity Fundamentals.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Abuja logoUA

University of Abuja

Bachelor of Science, Public Administration

Completed a Bachelor of Science in Public Administration focused on governance, public sector management, and administrative processes.

Tech stack

Software and tools used professionally

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Alesh_01 Alesh - Customer Service & Social Media Manager - Kids Apparel | Himalayas