Alesh_01 Alesh
@alesh_01alesh
Customer relationship and social media specialist driving engagement and sales.
What I'm looking for
I am a Customer Relationship Management and Social Media Specialist with over six years of hands-on experience delivering measurable improvements in customer satisfaction and online sales for retail operations. I combine people-first service with data-driven decision making to resolve complex issues and boost client loyalty.
At my current role I manage end-to-end customer service, handling 50+ daily inquiries with a 95% satisfaction rate, and introduced CRM practices that lifted client retention by 25%. I also design targeted social media campaigns that increased engagement by 40% and monthly sales by 22%.
I administer e-commerce platform operations, produce photography, videography and graphic content reaching audiences of 10,000+, and train junior staff on customer engagement and digital tools. I introduced reporting templates in Excel and Word that improved sales and inventory decision accuracy.
My background includes earlier operational leadership as a foreman, where I supervised a 15-member team and enforced safety procedures that reduced incidents by 20%. I hold a B.Sc. in Public Administration and recent certifications in Python and Cybersecurity Fundamentals.
Experience
Work history, roles, and key accomplishments
Customer Service & Social Media Manager
Kids Apparel
Jan 2018 - Present (7 years 9 months)
Manage end-to-end customer service and social media operations, resolving 50+ daily inquiries with a 95% satisfaction rate and implementing CRM practices that improved client retention by 25% and boosted monthly sales by 22%.
Foreman
Ccecc
Jan 2013 - Dec 2016 (3 years 11 months)
Supervised a 15-member site team, enforced safety procedures that reduced incidents by 20%, and managed resource allocation and project documentation to meet deadlines.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Bachelor of Science, Public Administration
Completed a Bachelor of Science in Public Administration focused on governance, public sector management, and administrative processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Alesh_01?
You can contact Alesh_01 and 90k+ other talented remote workers on Himalayas.
Message Alesh_01Find your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
