Alesh_01 Alesh

I am a Customer Relationship Management and Social Media Specialist with over six years of hands-on experience delivering measurable improvements in customer satisfaction and online sales for retail operations. I combine people-first service with data-driven decision making to resolve complex issues and boost client loyalty.

At my current role I manage end-to-end customer service, handling 50+ daily inquiries with a 95% satisfaction rate, and introduced CRM practices that lifted client retention by 25%. I also design targeted social media campaigns that increased engagement by 40% and monthly sales by 22%.

I administer e-commerce platform operations, produce photography, videography and graphic content reaching audiences of 10,000+, and train junior staff on customer engagement and digital tools. I introduced reporting templates in Excel and Word that improved sales and inventory decision accuracy.

My background includes earlier operational leadership as a foreman, where I supervised a 15-member team and enforced safety procedures that reduced incidents by 20%. I hold a B.Sc. in Public Administration and recent certifications in Python and Cybersecurity Fundamentals.