Fatima Julius

Monitored and analyzed calls for non-sales evaluations and provided daily/weekly updates on agent progress. Implemented targeted risk mitigation strategies to enhance service levels and performed routine inspections and quality tests to meet regulatory standards.

Telemarketed and pre-sold insurance to potential clients, qualifying interested leads for respective clients. Negotiated and closed deals with minimal support, cold-called prospective customers, and generated sales by prospecting, cold calling, and closing deals.

Promoted sale prices and redeemed coupons to boost customer loyalty, consulting with customers on purchasing decisions. Processed payments, refunds, and exchanges while addressing and resolving complaints.

Conducted one-on-one or group sessions as a TEFL Tutor, utilizing audio and visual resources for presentations. Evaluated teaching methodologies to standardize curriculum and provided constructive feedback on oral and written work.

Oversaw daily cash flow and invoicing methods, maintaining current and accurate financial data. Analyzed purchase prices for cost-effectiveness and responded to administrative calls and emails.

Booked sales appointments with clients and provided information about products. Met sales targets through promotional sales and customer assistance.

Tended to guests throughout events, ensuring customer satisfaction and preparing raw ingredients for kitchen staff. Maintained a clean and tidy kitchen, handled carts and serving trays with precision, and delivered high-volume catering for special events.

Completed Grade 12, achieving NQF Level 4 certification. This foundational education provided a broad understanding across various subjects, preparing for further studies and professional development.