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FATIMAH JUNAID

@fatimahjunaid

Customer service representative at FINSPA INVESTMENT LIMITED who resolved payment issues and supported loan and investment enquiries.

Nigeria

Message

At FINSPA INVESTMENT LIMITED, I handled customer calls and enquiries about accounts, loans, and investments. I tracked double-debit and delayed-disbursement tickets, following up with relevant teams through resolution.

At SUNCORP LIFE, AUSTRALIA, I explained life, income protection, and funeral cover through outbound calls, and supported customers via live chat, Zoom, and Instagram. I also de-escalated complex cases and followed up to ensure timely resolution.

At CAPIVAL INVESTMENT LIMITED, I developed B2B and B2C client relationships and maintained CRM records while resolving service issues. I was recognized as Overall Best Staff of the Year and Best Sales Staff of the Year, and contributed customer feedback to improvements in the mobile banking app and staff complaint portal.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Finspa Investment Limited

Jan 2025 - Sep 2026 (1 year 8 months)

Handled inbound calls, account complaints, document logistics, loan and investment enquiries, appointment scheduling, and customer objections. Created and tracked tickets for double debits and delayed disbursements, following up with relevant teams through resolution.

Customer Service Ticket Management Complaint Resolution Account Troubleshooting CRM documentation Cross functional Coordination

Customer Support

Suncorp Life

Apr 2023 - Dec 2024 (1 year 8 months)

Handled high volume outbound calls to explain life, income protection, and funeral cover, identifying customer needs and clarifying product benefits and eligibility. Deescalated complex cases, took ownership of customer concerns, collaborated with internal teams, and followed up to ensure timely resolution.

Customer Service Outbound Calls Live Chat Zoom Instagram Complaint Resolution De escalation Collaboration

Client Relationship Management

Capival Investment Limited

Apr 2021 - Mar 2023 (1 year 11 months)

Generated qualified leads and developed client relationships to support business growth across B2B and B2C environments. Advised customers on credit card activation and cancellation, investment and loan products, and suitable service options.

Lead Generation Customer Relationship Management B2B B2C CRM documentation Sales Customer Service