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Chioma Anyanwu

@chiomaanyanwu2

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I build lasting customer relationships through proactive support, account coordination, and timely resolution.

Nigeria

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What I'm looking for

I'm looking for a customer support, customer success, account management, or operations role where I can build customer relationships, coordinate timely resolutions, maintain accurate records, and improve service delivery.

I've supported customers and business accounts at Eden Life Inc., coordinating service schedules, meal deliveries, billing follow-up, and issue resolution from first report through completion.

At Quark Financial Limited, I supported users of a fintech loan application with account enquiries, applications, repayments, and service concerns. I achieved a 95% resolution rate within 24 hours through timely investigation and follow-up.

In my current remote sales role at Job Hunter Pro, I conduct outbound conversations, understand customer needs, address objections, and keep every prospect request documented and followed up.

I bring more than five years of customer service, account management, CRM recordkeeping, payment follow-up, and cross-functional coordination experience. I value clear, empathetic communication and reliable service delivery.

Experience

Work history, roles, and key accomplishments

Sales Representative

Job Hunter Pro

Jan 2024 - Jan 2026 (2 years)

Conducted proactive outbound calls to understand customer needs and guide prospects. Maintained follow-up, managed multiple conversations, and built positive customer relationships.

Outbound Sales Consultative Communication Customer Relationship Management Follow up Objection Handling Documentation

Customer Service Representative / Account Manager

Eden Life Inc.

Jan 2020 - Jan 2024 (4 years)

Served as primary point of contact for customers and business accounts, resolving service concerns and ensuring timely follow-up. Managed invoicing, coordinated with internal teams, and maintained accurate records.

Customer Support Account Management Invoicing CRM Issue Resolution Cross Functional Collaboration Documentation

Customer Service Representative

Quark Financial Limited

Jan 2019 - Jan 2020 (1 year)

Provided customer support for a fintech loan application, assisting with account enquiries and repayment questions. Achieved a 95% resolution rate within 24 hours and escalated complex issues as needed.

Customer Support Fintech Issue Resolution Escalation Management Documentation Phone Support