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Fatima Ahsan

@fatimaahsan1

Office Manager at Melillo Center for Developing Minds, coordinating patient scheduling across two locations and serving as a patient liaison.

United States

Message

At Melillo Center for Developing Minds, I manage patient scheduling across two locations, coordinate between teams, track reports, and act as a patient liaison.

Previously, at Wholehearted Adult Health NP, PLLC, I managed an EHR migration to Practice Better, created training documentation and patient intake forms, and coordinated front desk operations. Across clinical practices, I've also handled appointment scheduling, insurance verification, billing, and patient records using tools including Simple Practice and Practice Better.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Melillo Center for Developing Minds

May 2024 - Present (2 years 5 months)

Managing patients across two locations, setting schedules for new, previous, and virtual patients, coordinating between teams, tracking reports, and acting as patient liaison.

Patient Scheduling Team Coordination Patient Liaison Tracking and Reporting

Office Manager

Wholehearted Adult Health NP, PLLC

Sep 2025 - Jun 2026 (9 months)

Managed full EHR migration to Practice Better, developed SOPs and training documentation, created patient intake forms, oversaw front desk operations, and managed scheduling and patient communications.

EHR Migrations Practice Better SOP Development Training Documentation Patient Intake Front Desk Operations Scheduling Patient Communication

Office Manager

Mending Hearts Christian Counseling Services

May 2024 - May 2025 (1 year)

Managed the practice of 10 clinicians solely, performing all administrative duties including scheduling, responding to emails, calls, and faxes, handling mental health billing, resolving insurance issues, and marketing the practice.

Practice Management Scheduling Billing Insurance Marketing

Administrative Assistant

Dr. Sharon Saline

May 2023 - Apr 2024 (11 months)

Worked as executive manager answering calls, scheduling appointments, managing fax and email, maintaining WordPress website and email subscriber list, assisting in creating webinars and groups, handling orders, and assisting in research.

Executive Support Scheduling Fax Management Email Management WordPress Email Marketing Webinar Development Research

Virtual Administrative Assistant

In the Balance

Jun 2020 - Aug 2023 (3 years 2 months)

Scheduled on different social media channels, carried out company day-to-day operations, managed Facebook group, handled social media management, and managed email on ActiveCampaign.

Social Media Scheduling Operations Facebook Groups Social Media Management ActiveCampaign Email Management

Administrative Executive Assistant

Heart 2 Heart Wellness Center

Nov 2021 - Jul 2023 (1 year 8 months)

Scheduled and maintained patients on Simple Practice, verified insurances and added copay, maintained patient accounts by obtaining, recording, and updating personal and financial information, maintained operations by following policies and procedures, marketed wellness services, and researched for marketing purposes.

Simple Practice Scheduling Insurance Verification Patient Accounts Policy Compliance Marketing Research

Administrative Assistant

Sandy Hook Clinic with Dr. Kara Fitzgerald

May 2021 - Apr 2023 (1 year 11 months)

Worked as front desk administrative assistant answering calls, scheduling appointments, managing fax and email, managing PracticeBetter, assisting in clinical administration, managing patient results and validating prescriptions.

Frontdesk Scheduling Fax Management Email Management Practice Better Clinical Administration Patient Results Prescription Validation

Administrative Executive Assistant

Vital and Wellness with Angela Stanford, RDN

Jan 2023 - Mar 2023 (2 months)

Responded to client emails and phone calls, maintained GetHealthie EMR, managed CEO inbox and calendar, ordered test kits for patients, and addressed employee administrative queries.

Client Communication Healthie EMR Executive Support Calendar Management Test Ordering Administrative Support

Administrative Executive Assistant

Concierge Nutrition

Feb 2022 - Jan 2023 (11 months)

Scheduled patients via call and email, maintained Simple Practice, collected required documents from referring physicians, billed insurance, and verified insurance benefits.

Scheduling Simple Practice Document Collection Insurance Billing Insurance Verification

Administrative Executive Assistant

Mindful Works Counseling

Nov 2021 - Apr 2022 (5 months)

Acted as a remote receptionist, scheduled and maintained patients on Simple Practice, verified insurances and added copay, maintained patient accounts by obtaining, recording, and updating personal and financial information, and maintained operations by following policies and procedures.

Remote Receptionist Simple Practice Scheduling Insurance Verification Patient Accounts Policy Compliance

Virtual Administrative Assistant

Foye MD and Spa

Mar 2018 - Nov 2021 (3 years 8 months)

Worked as front desk administrative assistant answering calls and scheduling appointments, performed insurance verification, compiled E-Medical software, scribed, and managed social media.

Frontdesk Scheduling Insurance Verification Medical Software Scribing Social Media Management

Virtual Administrative Assistant

Life Savers ER

Worked as front desk administrative assistant answering calls and scheduling appointments for COVID testing, emailed documents via Pandadoc, performed insurance verification, and faxed reports.

Frontdesk Scheduling COVID Testing Pandadoc Insurance Verification Faxing