Ifeoma Chukwuemeka

I’m a Compassionate and detail-oriented Medical Virtual Assistant with 2 years hands-on remote experience in patient coordination, appointment scheduling, and administrative support. I specialize in HIPAA-compliant patient communication and sensitive intake—especially for mental health cases—bringing empathy and professionalism to every interaction.

In my roles, I manage Behavioral Health EHR workflows and documentation using SimplePractice, TherapyNotes, Kareo Mental Health, and other EMR systems, while handling insurance verification, eligibility checks, prior authorization processing, and PHQ-9/GAD-7 screening questionnaires. I also support medical billing through claims tracking and CMS-1500 documentation, maintain accurate EHR records, and handle inbound/outbound calls via VOIP systems. My key achievements include improving scheduling efficiency, reducing scheduling gaps through calendar optimization, maintaining 100% accuracy in patient data entry, and successfully coordinating multiple referrals daily with timely follow-ups.