At HAIRBYOYIN, I supported customers of a hair and wig business across WhatsApp, social media, and phone. I answered enquiries and shared product information to help customers choose products that matched their needs and budget.
I guided customers from their first enquiry through order placement, payment confirmation, dispatch, and delivery. I processed orders, tracked deliveries, and coordinated with sales, stock, and logistics teams.
I handled complaints about products, delays, and order discrepancies, as well as returns, exchanges, and after-sales enquiries. I followed up after purchases, recorded customer feedback, and maintained details of conversations, orders, payments, and complaints.
As an Administrative & Field Support Intern at Lagos State Environmental Protection Agency (LASEPA), I supported inspections, collected and documented water and soil samples, and compiled findings for departmental review. I also contributed to field and laboratory activities.
