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Tosin Babalola

@tosinbabalola

Customer service professional at Lola Express Hair who followed customer concerns through to resolution and supported consistent service.

Nigeria

Message

At Lola Express Hair, I responded to customer enquiries and concerns, followed up on outstanding issues, and coordinated with team members to support timely service resolution.

At TagRide, I supported project coordination by tracking assigned tasks, organising project information, and communicating updates to relevant team members.

At Alerzo Limited, I managed inbound and outbound customer interactions, processed orders, and followed up on concerns. I also worked with internal teams to resolve issues and support customer service and sales targets.

Earlier, at IELTS/MOD Learning Centre and Max International, I scheduled appointments, maintained records, and supported administrative and order workflows. At Max International, I processed 30+ customer orders daily through the Exigo system and verified payments before orders were processed.

Experience

Work history, roles, and key accomplishments

Customer Satisfaction Officer

Lola Express Hair

Jul 2026 - Oct 2026 (3 months)

Responded to customer enquiries and concerns with clear, courteous and professional communication. Coordinated with team members to maintain a consistent customer experience.

Customer Service Communication Skills Problem Solving Attention To Detail

Project Manager Intern

TagRide

Jan 2026 - Jun 2026 (5 months)

Supported project coordination activities and day-to-day follow-up on assigned tasks. Assisted with organising project information, tracking progress and communicating updates.

Project Coordination Task Tracking Documentation Communication Skills

Customer Service / Telesales Agent

Alerzo Limited

Jan 2023 - Jan 2026 (3 years)

Managed high-volume inbound and outbound customer interactions with clear and accurate communication. Processed customer orders and requests accurately, supporting reliable operational records.

Customer Service Telesales Order Processing CRM Communication Skills

Front Desk Officer / Administrative Assistant

IELTS/MOD Learning Centre

Jan 2021 - Jan 2023 (2 years)

Scheduled appointments and maintained organised, accurate records. Managed incoming and outgoing calls and supported customers through email and in-person communication.

Administrative Support Scheduling Communication Skills Record keeping

Customer Service Representative

Max International

Jan 2020 - Jan 2021 (1 year)

Managed customer orders through the Exigo system and maintained accurate records and reports. Processed 30+ customer orders daily, with a strong focus on accuracy and completeness.

Customer Service Order Processing Exigo Data Entry Reporting