Joy Oluwamayowa Nwajiaku

I am a customer-focused professional with a Bachelor’s degree in English and Literature Education and experience across customer service, administration, communication, and digital support. My career has allowed me to develop strong interpersonal, problem-solving, organisational, and communication skills, particularly through roles where I interact directly with customers and help resolve their needs.

I have experience handling customer enquiries through WhatsApp, telephone, and in-person channels, assisting with product selection and orders, resolving complaints, providing updates, maintaining accurate records, and following up to ensure issues are properly resolved. I have also worked in an administrative capacity, where I managed records, responded to enquiries, prepared reports, coordinated schedules, and supported day-to-day operations.

Beyond customer service, I am interested in digital communication, social media, content creation, administration, and opportunities that allow me to learn and develop professionally. I enjoy roles that involve communication, helping people, solving problems, and working collaboratively. I am adaptable, detail-oriented, eager to learn, and interested in growing with a company where I can contribute meaningfully while continuing to build my professional skills.