At YOHAIRPLUG HAIR EXTENSION SERVICES, I responded to customer inquiries by email, live chat, and phone, and managed support tickets. I achieved a 99% first-contact resolution rate while focusing on client satisfaction.
I developed customer relationship strategies that increased repeat business by 10% and processed more than 100 weekly orders independently. I also used weekly sales reports to identify inquiry trends and improve targeted outreach by 5%.
In my current community service coordinator role, I manage email and messaging support for community members and developed response templates and communication guides. I process requests across email, chat, and in-person channels, with a 100% response rate.
