Native Spanish speaker seeking a long-term remote role to leverage my language skills while continuously improving my English. I am highly motivated to learn, gain solid experience, and adapt to new challenges. My goal is to find a stable company where I can grow professionally and contribute to the team's success.
Open to opportunities
Fary Sevilla
@farysevilla
Meticulous customer support specialist focused on transcription-quality assurance and data-driven resolutions.
HondurasWhat I'm looking for
Digital Marketing student with a solid background in phone and written customer support. Highly meticulous, organized, and skilled in active listening and audio analysis, making me a strong candidate for transcription and quality assurance roles. Proven ability to conduct thorough case investigations, strictly adhere to corporate guidelines, and deliver high-quality results with speed and precision.
Experience
Work history, roles, and key accomplishments
IH
Customer Service Specialist
Ibex Call Center Honduras
Mar 2024 - Sep 2024 (6 months)
Actively listened to and analyzed customer phone calls to identify issues and resolve account or service discrepancies. Conducted in-depth case investigations in compliance with company policies and managed customer communication via voice and digital chat tools, delivering reports and resolutions on time.
Education
Degrees, certifications, and relevant coursework
Fary hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
HondurasAuthorized to work in
Job categories
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