Open to opportunities

Jairo Espinal

@jairoespinal

Message

Data entry and CRM-driven customer support specialist improving operations and satisfaction.

Honduras

Message

What I'm looking for

I’m looking for a role where I can use CRM and data analysis to resolve customer needs fast, improve workflows, and contribute to training and process improvements. I want a team that values accuracy, compliance, and measurable performance.

I’m a results-driven professional focused on customer satisfaction and operational efficiency. I analyze feedback, refine customer service protocols, and improve team performance through clearer processes and better training materials.

In my most recent role, I handled high-volume patient support, efficiently managing up to 100 patients per day with accurate documentation and consistent quality. I also coordinated legal documentation by contacting patient attorneys via email to obtain required signatures, streamlining communication between medical staff and legal representatives.

I’ve supported customers through email and ticket workflows while meeting or exceeding performance metrics. I use CRM software to document interactions, identify trends, recommend improvements, and resolve complex inquiries—boosting customer outcomes and strengthening compliance with quality indicators.

Experience

Work history, roles, and key accomplishments

Current

Data Entry & Back Office

Current

California Sports & Spine

Apr 2025 - Present (1 year 2 months)

Provided high-volume patient support by handling up to 100 patients per day while ensuring timely assistance and accurate documentation in a fast-paced healthcare environment. Coordinated legal documentation and managed email ticketing to streamline communication and maintain compliant patient case records.

Patient Support Legal Document Coordination Cross Functional Collaboration Compliance Documentation

Healthcare Advocate & SME

Humana

Jul 2024 - Mar 2025 (8 months)

Resolved customer ticket issues and improved customer satisfaction through expert guidance, meeting or exceeding performance metrics. Analyzed customer feedback and led workflow and training-material improvements while documenting interactions in CRM to maintain service quality.

Workflow Optimization Monday Salesforce Zendesk Genesys

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica Centroamericana (UNITEC)

2020 -

Pursuing studies at UNITEC, associated with MS Excel, leadership, and advanced network engineering (as stated in the provided text) from 2020 to present.