Angel Lainez

Skilled in delivering exceptional customer support via phone and email, resolving inquiries quickly and professionally. Highly experienced in accurate data entry and managing back-office operations with precision. As a Subject Matter Expert (SME), I trained and mentored new team members, sharing best practices to boost performance and efficiency.

Provided customer support for a phone service company through phone, chat, and email in a fully remote environment. Performed accurate data entry and back-office tasks to support account management and service updates. Handled a wide range of customer inquiries, including conflict resolution and de-escalation of irate callers, while maintaining professionalism and empathy.

Served in the Honduran Air Force, responsible for monitoring access control, securing restricted areas, and ensuring compliance with strict safety protocols. This role demanded discipline, responsibility, and strong attention to detail, as well as the ability to stay alert and respond quickly to changing situations

Provided phone-based customer support, ensuring concerns were resolved efficiently while maintaining a positive customer experience. Developed strong skills in active listening, clear communication, and staying calm under pressure. Became adept at quickly identifying customer needs and delivering accurate solutions, building trust and long-term satisfaction.