Qurat ul Ain Akbar

As a Customer Support Specialist with over two years of remote experience, I pride myself on delivering high-quality service to clients around the globe. My expertise lies in troubleshooting and resolving technical and billing inquiries through various communication channels, including email, chat, and phone. I have consistently maintained a customer satisfaction score of over 95%, demonstrating my commitment to providing exceptional service.

In my current role at DRC Pvt Limited, I have successfully reduced the average customer response time by 25% while enhancing client retention through proactive service initiatives. My ability to build strong relationships with clients and collaborate with cross-functional teams has allowed me to contribute positively to customer service processes and workflows. I am tech-savvy, empathetic, and solutions-driven, always striving to ensure a customer-first mindset in every interaction.