Open to opportunities

Faruq Ademuyiwa

@faruqademuyiwa

Message

Dedicated customer service professional with strong problem-solving skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer service professional with valuable experience in addressing and resolving customer issues effectively. I am known for my strong focus on team collaboration and achieving positive outcomes. My reliability and adaptability, combined with excellent communication and problem-solving skills, allow me to provide outstanding service and support.

Throughout my career, I have developed a solid understanding of customer needs and conflict resolution. I aim to build positive customer relationships and contribute to customer satisfaction and loyalty. In my current role as a Customer Service Representative at Printhouse, I handle over 600 customer inquiries per month, maintaining an average response time of less than two minutes, which has significantly enhanced customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Printhouse

Jan 2024 - Present (1 year 7 months)

As a Customer Service Representative at Printhouse, I maintained professionalism under pressure while resolving disputes and complaints. I handled over 600 customer inquiries monthly, achieving a response time of less than two minutes and reducing repeat calls by 20%. My focus on empathy and effective communication enhanced customer satisfaction and loyalty.

Customer Service CRM Communication Skills Multitasking Time Management Conflict Resolution Customer Satisfaction Team Collaboration

Virtual Assistant

1Vividity Visual Concept

Nov 2022 - Jan 2023 (2 months)

In my role as a Virtual Assistant at 1Vividity Visual Concept, I managed emails, organized inboxes, and prioritized messages for my supervisor. I facilitated smooth operations through data entry and document management, while also providing timely customer support via various communication platforms.