rajnish nath

As an Escalations Specialist at AWS, I identify and resolve technical issues for customers, manage enterprise accounts, and advocate for customer needs to enhance their value from AWS services. I also track invoices and collaborate cross-functionally to ensure high-quality service delivery.

In my role as a Senior Customer Care Representative, I handled complex customer inquiries, resolved issues, and implemented process improvements. I also assisted in team management, hiring, and training to enhance performance and customer satisfaction.

As a Sales Manager, I led a team of insurance agents, driving sales and achieving revenue targets. I focused on team development, customer relationship building, and compliance with insurance regulations while identifying new business opportunities.

In my role as a Senior Collection Specialist, I contacted debtors, negotiated payment plans, and maintained accurate records of interactions. I ensured compliance with debt collection laws and effectively handled difficult conversations.

As a Customer Care Executive, I resolved technical inquiries and assisted a high volume of customers, consistently exceeding satisfaction targets. I implemented customer feedback to enhance service delivery.

Completed a Post Graduate Diploma in Fire and Safety Engineering Techniques, focusing on safety management and engineering principles to ensure workplace safety and compliance.

Earned a Bachelor of Arts in English Education, which included a comprehensive study of English literature, language, and teaching methodologies.