Open to opportunities

palkesh ramteke

@palkeshramteke

Message

I resolve complex seller escalations and improve support operations for premium B2B customers.

India

Message

What I'm looking for

I'm open to Customer Success, Customer Support, Account Management, Operations, SaaS, and e-commerce opportunities where I can resolve complex customer issues, improve processes, and build great customer experiences.

At Amazon, I handle high-impact escalations for top 5% premium sellers across North America, Europe, and Canada, delivering timely, customer-first resolutions.

I've reduced repeat escalations by 25% through root cause analysis and process improvements, and helped cut average resolution time by 15% by optimizing support SOPs. I collaborate with Operations, Tech, Legal, Compliance, and Category Management teams to resolve complex seller concerns spanning account health, catalog, orders, and policy.

I also mentor new joiners on workflows, escalation protocols, customer handling, and internal tools while contributing to automation and productivity initiatives.

Experience

Work history, roles, and key accomplishments

Current

Live Channel Intervention Associate

Current

Amazon

Nov 2024 - Present (1 year 9 months)

Handled high-impact escalations from top 5% premium sellers across North America, Europe, and Canada marketplaces, ensuring timely resolution and customer satisfaction.

Resolved complex seller issues by collaborating with cross-functional teams (Ops, Tech, Legal, Category Management), significantly improving CSAT and NPS scores.

Reduced repeat escalations by 25% by identifying recurring issues a

Analytical Skills Escalations Management Root Cause Analysis Cross functional Coordination Customer Success

Seller and Brand Support Associate

Amazon

Feb 2021 - Nov 2024 (3 years 9 months)

Acted as a liaison between Amazon and top 5% premium sellers across the US, EU, and Canada marketplaces, ensuring timely resolution of complex operational queries.

Delivered meticulous and personalized support across critical areas including order management, account health, catalog issues, and policy clarifications—contributing to improved CSAT and NPS scores.

Provided data-backed insights and

Customer Service Intern

Peeaar Engineering Enterprises

May 2019 - Jul 2019 (2 months)

Assisted customers with order inquiries, returns, and issue resolution. Documented frequently reported concerns and contributed to FAQ documentation and customer support process improvements.