Faris Baziga
@farisbaziga
Customer-focused professional with strong data analysis and sales skills.
CanadaWhat I'm looking for
I am a dedicated customer associate with extensive experience in providing exceptional service and support. My journey began in the customer service sector, where I honed my skills in resolving client issues and ensuring satisfaction. Over the years, I have developed a strong ability to analyze data in real-time, which has proven invaluable in my roles at Concentrix and CONTACT POINT 360.
Throughout my career, I have embraced various roles that have allowed me to grow and adapt. From general assembling at SSENSE to providing patient tech support at Maine Medical Center, I have consistently demonstrated my ability to work in fast-paced environments while maintaining a focus on quality and efficiency. My educational background in new media and communication has further equipped me with the skills necessary to thrive in diverse settings.
Experience
Work history, roles, and key accomplishments
Customer Associate
Contact Point 360
Feb 2024 - Mar 2025 (1 year 1 month)
Managed fast-paced intake of customer orders as a customer associate.
Technical Support
Concentrix
Sep 2020 - Oct 2023 (3 years 1 month)
Provided technical assistance to patients, resolving inquiries and analyzing real-time data (RTA).
Production Associate
Ssense
Jun 2020 - Aug 2020 (2 months)
Performed general assembly, labelling, and manufacturing tasks, including operating package machinery.
Collections Specialist
Ncri
Nov 2019 - May 2020 (6 months)
Managed collections activities and provided financial advice to clients.
Patient Tech
Maine Medical Center
May 2017 - Jul 2019 (2 years 2 months)
Responsible for cleaning and organizing hospital equipment, transporting personnel, conducting lab rounds, and patient screening.
Customer Service Representative
Auto Europe
Jul 2016 - Apr 2017 (9 months)
Provided comprehensive customer service in a call center environment, handling inquiries, resolving issues, processing orders, and facilitating hotel sales.
Production Worker
Oakhurst Milk Factory
Feb 2013 - Apr 2016 (3 years 2 months)
Involved in loading, receiving, production, labelling, and assembly of products within a milk factory environment.
Education
Degrees, certifications, and relevant coursework
Portland High school
high school diploma, General Studies
Graduated 2015 with high school diploma.
Southern Maine Community college
Associates Degree, new media and communication
attended 2 years majoring in new media and communication.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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