SKSennai Kahssai
@sennaikahssai
Empathetic customer service representative with a passion for client support.
CanadaWhat I'm looking for
I am an empathetic and tech-savvy Customer Service Representative with a proven track record of delivering exceptional client experiences in fast-paced environments. My experience spans various roles, including providing HR solutions and employee benefits support at Alight Solutions, where I consistently received positive feedback for my professionalism and efficiency. I thrive in remote support roles and am eager to contribute to a dynamic, customer-centric team.
Throughout my career, I have developed strong competencies in customer communication, technical troubleshooting, and problem-solving. My role as an Administrative Clerk at Canada Life Assurance allowed me to streamline digital documentation processes, significantly reducing data entry errors. Additionally, my experience as a Sales Associate and Data Center Officer has honed my ability to manage customer inquiries and ensure satisfaction in high-stakes environments.
With a B.Sc. in Cellular & Molecular Biology and a minor in Philosophy, I bring a unique perspective to my work. I am committed to continuous learning and professional growth, and I am excited about the opportunity to leverage my skills in a new role that values customer experience and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Alight Solutions
Sep 2024 - Present (9 months)
Provided HR solutions and employee benefits support to clients such as BMO, Nissan North America, GE Appliances, Lennar Corporation, and L3Harris. Navigated internal systems to troubleshoot employee concerns, ensuring accurate and timely resolutions.
Administrative Clerk
Canada Life Assurance
Feb 2024 - Present (1 year 4 months)
Streamlined digital documentation processes, reducing data entry errors by 30%. Maintained precise records and contributed to operational efficiency through organized administrative support.
Research Assistant
Mount Royal University
Jan 2023 - Present (2 years 5 months)
Conducted cell and tissue cultures and utilized CRISPR-Cas for gene editing. Authored reports and collaborated on team research efforts.
Research Intern
University of Toronto
May 2022 - Present (3 years 1 month)
Participated in bacteriophage genome discovery, contributing to published findings and lab presentations. Conducted experiments and analyzed data.
Data Center Officer
Bell Q9 Data Center
Mar 2020 - Present (5 years 3 months)
Ensured facility security and provided frontline client care within a high-stakes data centre. Managed daily operations and supported data center functions.
Sales Associate / Customer Service
Convenience Store
Jun 2018 - Present (7 years)
Managed daily sales, customer inquiries, and inventory, increasing sales by 53% on peak days. Delivered personalized service and resolved customer complaints to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Mount Royal University
B.Sc. Cellular & Molecular Biology, Cellular & Molecular Biology
Studied Cellular & Molecular Biology with a minor in Philosophy. Gained expertise in cell and tissue cultures and utilized CRISPR-Cas for gene editing.
Unknown
B.Sc. Computer Science, Computer Science
Undertook studies in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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