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Farid Pacheco

@faridpacheco

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I streamline remote operations, client support, and SEO-focused digital communications.

El Salvador

Message

What I'm looking for

I'm looking for a remote role where I can improve digital operations, manage client communication, use AI tools responsibly, and contribute through administrative support, technical documentation, SEO-focused content, and workflow optimization.

I've supported digital operations at Foundever, using AI-assisted tools to automate repetitive work, improve reporting accuracy, and deliver high-quality digital communications.

Across TELUS Digital, The Office Gurus, and Spirit Airlines, I've managed technical support, client records, multi-channel inquiries, sales, and high-pressure service workflows. I've also trained new hires, coordinated onboarding schedules, and maintained productivity and quality standards.

I'm completing a degree in Communication Sciences focused on digital reputation, crisis management, and narrative strategy. My project work includes SEO content optimization, UX-focused response protocols, and digital crisis-risk analysis for FONDESOY.

Experience

Work history, roles, and key accomplishments

Current

Digital Operations & Support Specialist

Current

Foundever

Oct 2025 - Present (10 months)

Manages comprehensive digital communications, ensuring rapid response times and high-quality service delivery. Implements AI-assisted tools to automate repetitive tasks and enhance the accuracy of performance reports.

AI Tools ChatGpt SEO Google Workspace Microsoft Office Zendesk HubSpot Freshdesk Slack Zoom Email Management Data Entry Report Generation Technical Documentation Conflict Resolution Technical Support Business Writing

Technical Support & Documentation Assistant

TELUS Digital

Apr 2025 - Sep 2025 (5 months)

Provided remote technical assistance through structured workflows and step-by-step guides for end-users. Optimized and updated knowledge bases and help manuals using SEO and readability principles.

Technical Support Documentation SEO Knowledge Base Ticket Management Google Workspace Microsoft Office Zendesk HubSpot Freshdesk Slack Zoom

Administrative & Customer Service Representative

The Office Gurus

Oct 2024 - Feb 2025 (4 months)

Coordinated multi-channel inquiries, ensuring compliance with critical efficiency metrics (AHT and FCR). Provided administrative support in managing client records and updating internal databases.

Customer Service Administrative Support Client Records Database Management AHT FCR Google Workspace Microsoft Office Zendesk HubSpot Freshdesk Slack Zoom

Service Coordinator, Sales & Trainer

Spirit Airlines

Apr 2023 - Aug 2024 (1 year 4 months)

Managed operations in high-pressure environments, prioritizing problem-solving and customer satisfaction. Led onboarding and training for new hires, managing training schedules and performance evaluations. Executed sales and upsell strategies, optimizing operational revenue for the department.

Sales Upselling Training Onboarding Performance Evaluation Customer Satisfaction Problem Solving Google Workspace Microsoft Office Zendesk HubSpot Freshdesk Slack Zoom

Education

Degrees, certifications, and relevant coursework

Don Bosco University

Bachelor's Degree, Communication Sciences

Pursuing a Bachelor's Degree in Communication Sciences with a specialization in Digital Reputation, including crisis management, risk analysis, and narrative strategy in digital environments.