Dan Quiño
@danquio
I support US-based operations through bilingual virtual assistance and case management.
El SalvadorWhat I'm looking for
I've supported Sam's Club, GoDaddy, and Clearent accounts remotely, handling customer service, live chat, back-office work, and administrative coordination for US-based clients.
At Concentrix, I managed more than 150 weekly e-commerce cases and served as the main contact between international vendors and carriers. I tracked cases, followed up on delivery delays, and worked toward QA and operational efficiency targets.
At Ubiquity Global Services, I managed tickets and databases, troubleshot website and payment-terminal issues, updated records for audits, and helped business owners organize data in Excel. I work fluently in English and native Spanish during US business hours.
Experience
Work history, roles, and key accomplishments
Managed 150+ weekly e-commerce cases for Sam's Club, serving as the main point of contact between vendors and carriers. Executed proactive follow-ups and ensured compliance with QA and operational efficiency targets.
Education
Degrees, certifications, and relevant coursework
Direct English
Specialization, English
2022 - 2023
Specialized in English pronunciation and phonetics.
Universidad Evangélica
Coursework, Translation and Interpretation
2019 - 2020
Completed two years of coursework in translation and interpretation.
Academia Europea
Certification, English
2021 -
Completed an advanced English grammar certification.
Colegio Hebrón
High School Diploma, General Studies
2017 -
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
Skills
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