Farhin Shaikh
@farhinshaikh1
I am an experienced customer service professional promoted to senior CSR.
IndiaWhat I'm looking for
I am a dedicated customer service professional with experience at Concentrix and Kochar Infotech, delivering frontline support and client care.
At Concentrix I advanced from Customer Service Representative to Senior CSR. At Kochar Infotech I worked as Sr.CSE (Grade G2), refining my problem-resolution and call-handling skills.
I hold HSC in Commerce and completed a Basic CCC computer course, and I communicate fluently in Hindi, English and Gujarati. I enjoy reading and singing and seek a role where I can grow into leadership while improving customer experience.
Experience
Work history, roles, and key accomplishments
Senior CSE
Kochar Infotech Limited
Feb 2022 - Feb 2023 (1 year)
Served as Senior CSE (Grade G2), handling customer inquiries, escalations, and maintaining service standards across support operations.
Customer Service Representative
Concentrix Service India Private Limited
Feb 2019 - Apr 2021 (2 years 2 months)
Provided inbound customer support, resolved issues, and was promoted from CSR to Senior CSR for consistent performance and reliability.
Education
Degrees, certifications, and relevant coursework
Higher Secondary Certificate (HSC)
Higher Secondary Certificate, Commerce
Completed Higher Secondary Certificate in Commerce in March 2017.
All India Computer Education
Certificate (CCC), Computer Course
Completed Basic and CCC computer courses in November 2017 at All India Computer Education, Vadodara.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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