Yogita Botra
@yogitabotra
Customer service professional focused on efficient support and continuous learning.
IndiaWhat I'm looking for
I am a customer service professional with hands-on experience in front-line support and client communication.
I worked as a Customer Service Executive at QConnect (Mar 2022–Sep 2022) and at W NS (Mar 2023–Dec 2024), where I handled customer inquiries and supported daily operations.
I bring solid computer literacy on Windows platforms and multilingual communication in English, Hindi, and Marathi, which helps me resolve issues quickly and build rapport with diverse customers.
I seek a role in a dynamic team that values continuous learning and innovation, where I can grow my customer service skills and contribute to improved customer experiences.
Experience
Work history, roles, and key accomplishments
WNProvided customer support and handled inbound inquiries, resolving issues and ensuring service quality across channels.
Customer Service Executive
QConnect
Mar 2022 - Sep 2022 (6 months)
Handled customer service duties including query resolution and support via phone and email, maintaining response SLAs.
Education
Degrees, certifications, and relevant coursework
MEMaharashtra State Board of Secondary and Higher Secondary Education
Higher Secondary Certificate
Completed the Higher Secondary Certificate (HSC) under the Maharashtra State Board in 2020.
MEMaharashtra State Board of Secondary and Higher Secondary Education
Secondary School Certificate
Completed the Secondary School Certificate (SSC) under the Maharashtra State Board in 2018.
Availability
Location
IndiaAuthorized to work in
Job categories
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