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Shital Ghule

@shitalghule

Message

I resolve customer queries calmly across voice and non-voice BPO processes.

India

Message

What I'm looking for

I'm looking for a customer-facing BPO or customer service role where I can resolve queries, support team targets, learn new tools and processes, and grow in a dynamic organization.

I'm a Computer Science graduate seeking a customer-facing role in BPO or customer service, where I can deliver excellent customer experiences through communication, active listening, and swift problem resolution.

I handle customer queries, complaints, escalations, and retention needs with patience, empathy, and professional etiquette. I stay calm under pressure and focus on effective solutions.

My technical background supports technical support and back-office processes, including MS Office, email drafting, basic CRM tools, data entry, reporting, and documentation. I type at 35+ WPM and prioritize accuracy.

I'm available immediately and comfortable with day, night, and rotational shifts. I'm eager to contribute to team targets, learn new tools and processes, and grow within a dynamic organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

BPO

Handled customer service duties in a BPO environment, managing voice and non-voice processes with a focus on query resolution and customer satisfaction.