Pawan Khnera
@pawankhnera
I resolve complex customer issues, troubleshoot technical problems, and identify upsell opportunities in high-volume contact centers.
IndiaWhat I'm looking for
I've supported Sprint US customers at Concentrix Daksh Services India, resolving telecommunications, device, billing, and service-contract inquiries while identifying opportunities to upsell plans and services.
Previously at Kochar Infotech, I managed automotive customer accounts, maintained vehicle inspection records, coordinated appointments, and resolved scheduling conflicts across BPO operations.
Experience
Work history, roles, and key accomplishments
Resolved complex telecommunications inquiries for Sprint US customers, maintaining high service levels within a fast-paced Contact Center environment. Utilized advanced troubleshooting techniques to address technical device issues and billing discrepancies, ensuring high-quality issue resolution.
Education
Degrees, certifications, and relevant coursework
Kumaun University
Bachelor of Science, Science
2014 - 2017
Pursued a Bachelor of Science degree from Kumaun University, Nainital, from 2014 to 2017.
BSSV Nainital
Intermediate, General Studies
Completed Intermediate studies at BSSV Nainital in 2014.
PT G D D S V M I C Chhoi
High School, General Studies
Completed High School at PT G D D S V M I C Chhoi, Nainital, in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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