Farhana Phiri
@farhanaphiri
I coordinate high-volume client services, healthcare recruitment, and operations.
South AfricaWhat I'm looking for
At Bench, I coordinate communication, documentation, scheduling, and internal handoffs for 600+ tax clients in a deadline-driven environment. I manage calls, emails, eSignature workflows, case tracking, and follow-up to keep tax returns moving.
Previously at Golden Age Dental Care, I supported healthcare recruitment, onboarding, credentialing, audits, and HR administration, coordinating approximately 10 hires per month. I build practical SOPs and checklists and quickly learn systems including Paychex, Calendly, and internal applications.
Experience
Work history, roles, and key accomplishments
Tax Coordinator
Bench
Sep 2025 - Present (1 year 1 month)
Serves as a central coordination point for 600+ tax clients, managing communication, documentation, scheduling, and internal coordination throughout the tax return process. Manages high-volume calls and emails, schedules client calls via Calendly, and coordinates eSignature workflows via DocuSign.
HR Assistant
Golden Age Dental Care
Oct 2024 - Jul 2025 (9 months)
Supported the HR Director with recruitment, onboarding, employee documentation, credentialing, audits, and administrative coordination within a healthcare practice. Coordinated recruitment activity resulting in approximately 10 successful hires per month across Dentists, Dental Assistants, Hygienists, Office Staff, and Hub Managers.
Education
Degrees, certifications, and relevant coursework
Regent Business School
Bachelor of Commerce, Supply Chain Management & Project Management
2020 - 2022
Bachelor of Commerce with a focus on Supply Chain Management and Project Management, completed from January 2020 to November 2022.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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