Paula tatenda

I've maintained accurate, current customer databases and renewal records at First Mutual Health while coordinating communication between clients and internal teams. I processed high volumes of claims documentation, screened submissions for completeness, and kept handoffs moving without delays.

Earlier at Fidelity Life Assurance and during my industrial attachment at First Mutual Health, I captured, indexed, tracked, and reviewed case files through structured processing pipelines. I'm a B.Com Honours graduate who works independently in remote environments and quickly learns ATS, workflow automation, and reporting tools.