Falcon Castro
@falconcastro
Dynamic sales manager with expertise in customer relations and team leadership.
What I'm looking for
I am a dedicated professional with extensive experience in sales and customer service, currently working as a Sales Associate and Sales Manager at Deal Closer GmbH. My role involves being the first point of contact for communication with clients, handling repairs, and managing service cases. I pride myself on my ability to establish and maintain long-term customer relationships, which has significantly contributed to securing recurring revenue for the company.
In my previous roles, I have demonstrated strong leadership qualities as a Team Leader at IFC Investment, where I successfully led a sales team to achieve a 10% increase in revenue. My organizational skills and high service orientation have allowed me to excel in various customer service roles, ensuring high customer satisfaction through professional advice and support. I am passionate about continuous learning and development, always striving to improve my skills and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Support
Love & Faith
Dec 2023 - Present (1 year 6 months)
Gained extensive experience in customer service through live chat, email, and phone support. Provided reliable assistance and problem-solving for customer inquiries.
Virtuell Assistant
Falcon Advice
Apr 2022 - Nov 2023 (1 year 7 months)
Efficiently conducted research and administrative tasks, ensuring smooth operations. Successfully managed email correspondence and databases, maintaining organized records. Organized and effectively coordinated appointments for team members.
Team Assistant in Customer Service
Christ Electronic Systems
Feb 2014 - Jun 2021 (7 years 4 months)
Provided outstanding customer service support through effective communication and problem-solving skills. Coordinated appointments, tasks, and communication between clients and internal teams. Managed documents and data to ensure smooth customer support and planned customer events and presentations.
Junior Sales Manager / Teamleader
IFC Investment
Jul 2021 - Present (3 years 11 months)
Successfully led a sales team of 5 employees to achieve set goals and increase revenue by 10%. Built and maintained strong customer relationships. Responsible for planning and implementing sales strategies to boost revenue and ensured high customer satisfaction through professional advice and support.
Sales Associate / Sales Manager
Deal Closer GmbH
Mar 2022 - Present (3 years 3 months)
Served as the primary contact for companies and customers, handling repairs, service cases, and internal routing. Managed customer acquisition, appointment scheduling, and prepared quotes and error analyses. Established and maintained long-term customer relationships to secure recurring revenue.
Operation Manager Restaurant
Subway
Sep 2009 - Jan 2014 (4 years 4 months)
Supervised multiple restaurant locations and teams, optimizing processes and workflows to increase efficiency. Implemented quality standards and enhanced customer service. Fostered a positive work atmosphere for employees through motivation and development initiatives.
Education
Degrees, certifications, and relevant coursework
Staatliche Berufsschule Bad Wörishofen
Fachfrau für Systemgastronomie, System Gastronomy
Completed vocational training in system gastronomy. Gained expertise in operational management within the gastronomy sector.
Lindenschule
Secondary School Leaving Certificate / Middle School Diploma, General Studies
Obtained the secondary school leaving certificate. Completed middle school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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