Open to opportunities

Falcon Castro

@falconcastro

Message

Dynamic sales manager with expertise in customer relations and team leadership.

Spain

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and allows me to leverage my communication skills.

I am a dedicated professional with extensive experience in sales and customer service, currently working as a Sales Associate and Sales Manager at Deal Closer GmbH. My role involves being the first point of contact for communication with clients, handling repairs, and managing service cases. I pride myself on my ability to establish and maintain long-term customer relationships, which has significantly contributed to securing recurring revenue for the company.

In my previous roles, I have demonstrated strong leadership qualities as a Team Leader at IFC Investment, where I successfully led a sales team to achieve a 10% increase in revenue. My organizational skills and high service orientation have allowed me to excel in various customer service roles, ensuring high customer satisfaction through professional advice and support. I am passionate about continuous learning and development, always striving to improve my skills and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Love & Faith

Dec 2023 - Present (1 year 6 months)

Gained extensive experience in customer service through live chat, email, and phone support. Provided reliable assistance and problem-solving for customer inquiries.

Customer Service Live Chat Support Email Support Phone Support Problem Solving Team Coordination

Virtuell Assistant

Falcon Advice

Apr 2022 - Nov 2023 (1 year 7 months)

Efficiently conducted research and administrative tasks, ensuring smooth operations. Successfully managed email correspondence and databases, maintaining organized records. Organized and effectively coordinated appointments for team members.

Research Administrative Support Database Management

Team Assistant in Customer Service

Christ Electronic Systems

Feb 2014 - Jun 2021 (7 years 4 months)

Provided outstanding customer service support through effective communication and problem-solving skills. Coordinated appointments, tasks, and communication between clients and internal teams. Managed documents and data to ensure smooth customer support and planned customer events and presentations.

Customer Service Communication Problem Solving Appointment Management Document Management Data Management Event Planning

Junior Sales Manager / Teamleader

IFC Investment

Jul 2021 - Present (3 years 11 months)

Successfully led a sales team of 5 employees to achieve set goals and increase revenue by 10%. Built and maintained strong customer relationships. Responsible for planning and implementing sales strategies to boost revenue and ensured high customer satisfaction through professional advice and support.

Sales Management Team Leadership Customer Relationship Management Sales Strategy Revenue Customer Satisfaction B2B Sales

Sales Associate / Sales Manager

Deal Closer GmbH

Mar 2022 - Present (3 years 3 months)

Served as the primary contact for companies and customers, handling repairs, service cases, and internal routing. Managed customer acquisition, appointment scheduling, and prepared quotes and error analyses. Established and maintained long-term customer relationships to secure recurring revenue.

Communication Customer Service Sales Troubleshooting Relationship Management Scheduling

Operation Manager Restaurant

Subway

Sep 2009 - Jan 2014 (4 years 4 months)

Supervised multiple restaurant locations and teams, optimizing processes and workflows to increase efficiency. Implemented quality standards and enhanced customer service. Fostered a positive work atmosphere for employees through motivation and development initiatives.

Operations Management Process Optimization Quality Customer Service