Ainhoa Rodríguez Ibarbia

Handled customer inquiries and support through email and telephone, providing guidance on product range and assisting customers in selecting suitable products. Provided support with order processing, payment transactions, and shipping logistics, and resolved service and warranty claims.

Provided customer support for clients under the Microsoft Premier Contract, resolving application and product-related issues concerning Microsoft business software and service solutions.

Responsible for sales activities and customer relationship management, including prospecting and acquiring new customers. Performed online demonstrations of products and provided customer support for both new and existing customers.

Conducted lead research, identified potential customers, and qualified leads. Performed sales presentations and negotiations, and provided customer support for both new and existing clients.

Responsible for customer prospecting, conducting sales meetings, and sales and contract negotiations with new clients. Delivered product demonstrations and provided customer support to new and existing clients.

Conducted customer prospecting and performed online demonstrations of products. Managed customer and sales meetings, updated and maintained the client database, and provided support with office administrative duties.

Performed accounting and bookkeeping tasks, including updating and managing customer records. Handled transaction processing, managed checks and budgets, and processed recurring payment transactions.

Responsible for selling bicycles, accessories, and cycling apparel, and provided customer support and service. Conducted product presentations and served as Sales Team Leader for extension warranty products in the department.

Studied the fundamentals of law and economics, developing a strong sense of responsibility and a sharp analytical mindset. Gained excellent comprehension skills and a structured approach to evaluating contracts, suppliers, and procurement processes.