Falana Noah Victor
@falananoahvictor
I’m a Technical Support Specialist specializing in WordPress troubleshooting and customer education.
NigeriaWhat I'm looking for
I provide hands-on technical support focused on troubleshooting WordPress websites, web hosting environments, and customer technical issues. I diagnose and resolve plugin conflicts, PHP errors, SSL configuration issues, DNS problems, and website migrations with a clear, customer-first approach.
I built a personal WordPress Technical Support Lab using LocalWP to reproduce real-world problems, then document the fixes. Through GitHub knowledge base articles and technical tutorials, I share repeatable troubleshooting steps and produced troubleshooting videos that have over 30,000 cumulative YouTube views.
I back this work with certifications from Google, IBM, EC-Council, cPanel, ALX, and EF SET (C1 Advanced English). I also strengthen my support fundamentals through job simulations—handling incidents, running root-cause analysis, and communicating clearly through de-escalation, active listening, and structured troubleshooting.
Experience
Work history, roles, and key accomplishments
Conducted root cause analysis for customer service scenarios and prioritized work using the Eisenhower Matrix. Resolved simulated customer issues using structured troubleshooting and professional communication/de-escalation techniques.
Field Technician
Documented installation procedures and resolved customer connectivity issues. Delivered customer-focused technical support as part of field operations.
Datacom Service Desk
Logged, categorized, prioritized, and escalated IT incidents while diagnosing simulated network outage issues. Communicated technical updates clearly to users and applied IT service management principles.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science (M.Sc.), Sports Administration & Management
2022 - 2023
Completed an M.Sc. in Sports Administration & Management at the University of Lagos from 2022 to 2023.
University of Lagos
Bachelor of Science (B.Sc.), Human Kinetics
2014 - 2017
Earned a B.Sc. in Human Kinetics at the University of Lagos from 2014 to 2017.
University of Lagos
Diploma, Human Kinetics & Health Education
2012 - 2014
Completed a Diploma in Human Kinetics & Health Education at the University of Lagos from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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