Falana Noah Victor

I am a client-focused customer and technical support professional with over seven years of experience delivering service, coordinating operations, and managing client engagement in high-volume environments.

I excel at technical troubleshooting (entry–junior level), ticket handling, issue escalation, and maintaining CRM and support workflows. I am certified in technical support, IT fundamentals, cybersecurity basics, and digital tools, and I learn systems quickly to contribute in remote settings.

In operations roles I have supervised and trained staff, managed scheduling and reporting systems, and improved client satisfaction through clear processes and calm issue resolution, contributing to over 90% satisfaction in my most recent position.

I am comfortable working independently across time zones, adhere strictly to processes and documentation, and bring reliable remote-work readiness and strong written and verbal communication to support teams.