FAIZAN MALIK

Provided prompt and effective support to global Binance users via live chat, resolving inquiries regarding account security, deposit, and withdrawal issues. Assisted customers with blockchain transactions, network compatibility, and token transfers, guiding them through Binance's ecosystem and policies.

Resolved customer queries over chat and consistently improved performance based on quality assurance feedback. Ensured first-class customer service by anticipating and catering to customer needs, collaborating with cross-functional teams to facilitate issue resolution.

Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. Directed day-to-day operations focused on attaining key business metrics and continuous improvement initiatives, controlling daily business operations by devising and deploying strategies to grow profitability.

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity. Handled complaints, provided appropriate solutions, and built client relationships by responding to inquiries and resolving problems.

Conducted research and prepared meticulous travel itineraries, including pricing, accommodation, and airfare information. Communicated with clients to confirm itineraries, assessed client needs, and recommended appropriate products and services to meet preferences and budget.

Completed a Bachelor's degree in Commerce, gaining foundational knowledge in business principles, financial management, and economic concepts. Developed analytical and problem-solving skills relevant to various commercial sectors.