Open to opportunities

Keshav Trivedi

@keshavtrivedi

Message

IT professional specializing in network support and customer operations.

India

Message

What I'm looking for

I am looking for a role that values customer support excellence and offers growth opportunities.

With over three years of dedicated IT experience, I specialize in network support, customer handling, and operations. My proficiency in swiftly resolving technical issues is complemented by strong analytical skills and a commitment to fostering positive interpersonal relationships. I am eager to contribute my expertise to an organization that prioritizes excellence in customer support and operational efficiency.

Throughout my career, I have excelled in various roles, including Support Specialist at Revolut, where I managed customer inquiries and coordinated with global supply teams to enhance satisfaction. My experience as a Technical Support Engineer at Randstad India involved providing comprehensive support to enterprise customers and partners, ensuring compliance with license requirements while building strong interdepartmental relationships. Additionally, my entrepreneurial background as a Small Business Owner has honed my customer service and time management skills.

Experience

Work history, roles, and key accomplishments

Support Specialist

Revolut

Dec 2023 - Mar 2024 (3 months)

Managed customer inquiries on card order status and eligibility, providing timely updates to enhance satisfaction and streamline processing. Delivered exceptional support for credit and debit card products via live chat, phone, and email, resolving issues efficiently.

Customer Support International Voice Process Escalation Management Problem Solving Continuous Improvement Time Management

Technical Support Engineer

Randstad India Pvt. Ltd.

Jan 2022 - Aug 2022 (7 months)

Managed order processes to completion, providing comprehensive support to enterprise customers on Infoblox hardware and technical network troubleshooting. Built strong interdepartmental relationships to enhance customer satisfaction.

Technical Troubleshooting Support Problem Solving Collaboration Time Management

Switching Engineer

CSS Corp India Pvt. Ltd.

Aug 2019 - Dec 2021 (2 years 4 months)

Managed orders from initiation to completion, coordinating with global supply chains for timely part deliveries. Guided field engineers in fiber installations and network troubleshooting, optimizing performance.

Collaboration Time Management Problem Solving

Small Business Owner

Self Employed

Jul 2012 - Jul 2019 (7 years)

Successfully established and managed an internet café and document services business, providing excellent customer service and enhancing interpersonal skills while balancing business operations with education.

Customer Service Time Management Problem Solving Business Operations Communication