Mohammad Huzaifa
@mohammadhuzaifa
Customer-focused professional with 6+ years in client services.
IndiaWhat I'm looking for
I am a customer support specialist with over six years of experience in client services and international customer relations. My journey has been marked by a commitment to resolving inquiries efficiently and ensuring high client satisfaction across various digital platforms. I have a proven track record of managing CRM systems and streamlining support processes, which has allowed me to excel in cross-cultural communication and troubleshooting issues.
Throughout my career, I have worked with diverse teams and clients, delivering tailored web-based financial solutions and engaging with international clients across Europe. My analytical skills have enabled me to conduct market analysis and identify high-probability trading opportunities, contributing to significant improvements in conversion rates. I am now seeking a Customer Support Representative role in a fintech or trading firm where I can leverage my strong interpersonal and problem-solving skills to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
College of Management Studies
Jan 2023 - Jan 2024 (1 year)
Conducted market analysis to identify high-probability trading opportunities based on price behavior and structure. Utilized a data-informed approach guided by statistics and probability, maintaining disciplined risk management adaptable to market conditions.
Client Services Manager
Red Orbit Solution
Jan 2020 - Jan 2023 (3 years)
Delivered tailored web-based financial solutions to UK-based clients. Managed service delivery timelines and team coordination while streamlining operations to ensure client satisfaction across digital platforms.
Cryptocurrency Mining Operator
Self-Employed
Jan 2021 - Jan 2022 (1 year)
Built and managed a 50+ GPU mining rig as a solo entrepreneur, optimizing hardware performance and energy efficiency while researching market trends to maximize profitability.
International Customer Relations Executive
Zairo International Pvt. Ltd.
May 2019 - Jan 2020 (8 months)
Engaged with international clients across European countries, executing strategic marketing initiatives for premium digital subscription services, contributing to significant conversion rate improvements.
Payroll & Compliance Assistant
Inyati Footwears Limited
Jan 2018 - Jan 2019 (11 months)
Administered Provident Fund and ESI compliance processes, ensuring regulatory adherence across the organization. Executed timely PF claim processing while maintaining alignment with corporate policies.
Export Operations Coordinator
Rahman Industries Limited
Jan 2017 - Jan 2018 (1 year)
Oversaw export packaging and quality for hides and footwear components. Ensured international documentation accuracy and shipment compliance while implementing systems to improve material traceability.
Education
Degrees, certifications, and relevant coursework
College of Management Studies
Bachelor's of Computer Application, Computer Application
2019 - 2022
Completed a Bachelor's of Computer Application, gaining knowledge in computer programming, software development, and systems analysis.
Intermediate CBSE
Intermediate, General Education
2017 - 2019
Completed intermediate education under the CBSE board, focusing on various subjects to prepare for higher education.
High School ICSE
High School, General Education
2013 - 2015
Completed high school education under the ICSE board, developing foundational knowledge across multiple disciplines.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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