Mohammad Huzaifa
@mohammadhuzaifa
Customer support and technical analyst with 5+ years in international fintech and market analysis.
IndiaWhat I'm looking for
I am a Customer Support & Technical Analyst with over five years' experience in international BPO and fintech environments, consistently maintaining 95%+ CSAT and 98% SLA while handling high-volume queues and complex KYC and dispute workflows.
I advanced internally from UK voice fintech support to a technical market analyst role, conducting market analysis on NQ, XAUUSD and BTC, generating trade signals and reports, and managing company funds with disciplined risk controls to optimize strategies and reduce drawdowns.
I also built and operated a 50+ GPU cryptocurrency mining rig, supported international subscription clients, and have hands-on experience with payroll/compliance and export operations; I seek a high-growth role in an international BPO or fintech process with performance incentives and career progression.
Experience
Work history, roles, and key accomplishments
Customer Support
Blue Flame IE Services
Apr 2020 - Jan 2025 (4 years 9 months)
Handled inbound and outbound calls for UK customers in a voice-based process.
Assisted customers with account setup, troubleshooting, and KYC verification.
Supported clients in resolving service-related queries with
patience and accuracy. Met monthly sales targets by upselling relevant services. Maintained high call quality and customer satisfaction ratings.
Customer Support Executive
Zairo International Pvt. Ltd.
Jan 2019 - Jan 2020 (1 year)
Built and managed a 50+ GPU cryptocurrency mining operation while achieving subscription sales conversions for European clients and optimizing hardware performance and profitability.
Payroll & Compliance Assistant
Inyati Footwears Limited
Jan 2018 - Jan 2019 (1 year)
Administered PF and ESI compliance processes ensuring timely submissions and adherence to labor laws, supporting payroll accuracy and regulatory reporting.
Export Operations Coordinator
Rahman Industries Limited
Jan 2017 - Jan 2018 (1 year)
Managed export documentation, packaging quality, and shipment compliance for international clients to ensure timely and compliant deliveries.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications (BCA) program, finishing in 2022.
Unknown
Intermediate (CBSE), Intermediate
Completed the CBSE Intermediate (equivalent to 12th grade) in 2019.
Unknown
High School (ICSE), High School
Completed ICSE high school education in 2015.
Unknown
CCC Diploma, Computer Course
Completed a CCC Diploma (course completion certified), details unspecified.
Tech stack
Software and tools used professionally
Mohammad hasn't added their tech stack
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Availability
Location
IndiaAuthorized to work in
Job categories
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