Zameer Kovilakath Hussain

Provided technical support to Alignerr user inquiries and raised tracker tickets based on customer inquiry trends, solving them by priority. Assessed and resolved potential issues on a daily basis, ensuring smooth onboarding for new users.

Identified customer needs and assisted users with specific features, raising JIRA tickets for complaints and providing real-time solutions. Monitored fiat and cryptocurrency transactions, offering support for transaction status, refunds, and SWIFT compliance.

Maintained a 90% success rate on first-call resolutions, escalating complex concerns to supervisors and developers for necessary support. Conducted KYC checks and processed bank documents to mitigate fraudulent applications and ensure applicants met loan criteria.

Boosted revenue by establishing and strengthening relationships with new clients while optimizing service for existing customer accounts. Networked with local businesses and community organizations to generate leads, achieving over 48% lead conversion and meeting quarterly targets.

Monitored flagged transactions to mitigate losses for both the bank and customers, utilizing tools like Accosa and VISA to block cards and accounts in cases of fraudulent activity. Conducted thorough cross-checks of sender, amount, beneficiary, payment mode, and IP address to identify fraudulent activities and performed necessary KYC processes.

Promptly responded to customer queries via phone and email, clearing online portal transactions using the Amigo tool. Requested source of funds for high-volume transactions to identify potential money laundering and performed comprehensive KYC and AML processes, including verifying ID, passport expiry, visa status, and relationship with the beneficiary.

Completed a comprehensive curriculum in Mechanical Engineering, focusing on core principles and applications. Gained foundational knowledge in various aspects of mechanical systems and design.

Grade: 2.7

Focused on Computer Science during higher secondary education. Developed foundational skills in computer science principles.