Zameer Kovilakath Hussain
@zameerkovilakathhussain1
Customer support specialist with expertise in technical problem-solving.
IndiaWhat I'm looking for
I am a dedicated Customer Support Specialist with extensive experience in providing technical assistance and resolving customer inquiries across various industries. My journey began at UAE Exchange, where I honed my skills in customer service and KYC processes, ensuring compliance and customer satisfaction. Over the years, I have worked with leading companies like Revolut and Alignerr, where I successfully managed customer support operations and maintained high first-call resolution rates.
Throughout my career, I have demonstrated a strong ability to assess customer needs and deliver tailored solutions, whether it’s through raising tracker tickets or providing onboarding support. My analytical skills were further enhanced during my tenure as a Risk Analyst at Federal Bank, where I monitored transactions to mitigate fraud and protect both the bank and its customers. I thrive in fast-paced environments and am passionate about leveraging technology to improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Alignerr
Sep 2024 - Present (11 months)
Provided technical support to Alignerr user inquiries and raised tracker tickets based on customer inquiry trends, solving them by priority. Assessed and resolved potential issues on a daily basis, ensuring smooth onboarding for new users.
Customer Support Specialist
Revolut Ltd
Nov 2022 - Feb 2023 (3 months)
Identified customer needs and assisted users with specific features, raising JIRA tickets for complaints and providing real-time solutions. Monitored fiat and cryptocurrency transactions, offering support for transaction status, refunds, and SWIFT compliance.
Customer Support Specialist
60Monthloans,Inc
Jul 2021 - Jun 2022 (11 months)
Maintained a 90% success rate on first-call resolutions, escalating complex concerns to supervisors and developers for necessary support. Conducted KYC checks and processed bank documents to mitigate fraudulent applications and ensure applicants met loan criteria.
Business Development Associate
Byjus (Think and Learn Pvt Ltd)
Feb 2020 - May 2020 (3 months)
Boosted revenue by establishing and strengthening relationships with new clients while optimizing service for existing customer accounts. Networked with local businesses and community organizations to generate leads, achieving over 48% lead conversion and meeting quarterly targets.
Risk Analyst
Federal Bank Ltd
Jun 2018 - Dec 2019 (1 year 6 months)
Monitored flagged transactions to mitigate losses for both the bank and customers, utilizing tools like Accosa and VISA to block cards and accounts in cases of fraudulent activity. Conducted thorough cross-checks of sender, amount, beneficiary, payment mode, and IP address to identify fraudulent activities and performed necessary KYC processes.
Customer Support Executive-UK Support
UAE Xchange(XM Software Solutions)
Sep 2014 - Dec 2016 (2 years 3 months)
Promptly responded to customer queries via phone and email, clearing online portal transactions using the Amigo tool. Requested source of funds for high-volume transactions to identify potential money laundering and performed comprehensive KYC and AML processes, including verifying ID, passport expiry, visa status, and relationship with the beneficiary.
Education
Degrees, certifications, and relevant coursework
KMEA Engineering College Edathala
Bachelors of Technology, Mechanical Engineering
2010 - 2014
Completed a comprehensive curriculum in Mechanical Engineering, focusing on core principles and applications. Gained foundational knowledge in various aspects of mechanical systems and design.
SDPY HSS Palluruthy
Higher Secondary, Computer Science
2008 - 2010
Grade: 2.7
Focused on Computer Science during higher secondary education. Developed foundational skills in computer science principles.
Availability
Location
IndiaAuthorized to work in
Job categories
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