Faith Sogolo

I am a dedicated call center and sales professional with over four years of experience delivering high-quality customer support and driving measurable sales results. I combine strong communication, problem-solving, and conflict-resolution skills to create positive customer experiences and build loyalty.

In my current role as an Outbound Qualifier Call Agent, I identify and qualify leads, schedule demos and follow-ups, and maintain CRM data integrity while meeting daily and monthly targets. Previously, as a Sales Representative for medical devices, I developed and implemented sales strategies and collaborated with cross-functional teams to meet customer needs.

As a Customer Care Representative, I handled 100+ inbound and outbound calls daily with a 95% satisfaction rate, contributed to a 12% revenue increase through upselling, and consistently documented interactions per SOPs. I am proficient with MS Office and have interests in web design, project management, and real estate.

I bring a collaborative, detail-oriented approach and a commitment to continuous improvement, and I am eager to contribute my customer service and sales strengths to a team focused on growth and excellent client experiences.