Faith Sang
@faithsang
Highly motivated customer relations executive with 5 years experience.
KenyaWhat I'm looking for
I am a dedicated and professional customer relations executive with over five years of experience in providing high-level support to customers. My journey in the field has equipped me with exceptional communication and interpersonal skills, allowing me to effectively handle customer inquiries and complaints while maintaining strong relationships with both internal and external stakeholders.
Throughout my career, I have developed and executed sales plans and strategies that align with corporate goals, focusing on acquiring new customers and retaining existing ones. My role at Kenya National Trading Corporation has involved generating leads, forecasting sales, and providing regular reports on sales performance. I pride myself on my ability to work independently and as part of a team, ensuring that I meet and exceed customer expectations.
My previous experiences, including positions at Jamii Telecommunications and various hotels, have further honed my skills in customer service, sales execution, and financial management. I am passionate about delivering exceptional service and am always looking for opportunities to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Sales Officer
Kenya National Trading Corporation
Jan 2022 - Present (3 years 6 months)
Developed sales plans and strategies to align with corporate goals, acquired new customers, retained existing ones, and generated leads. Responsible for forecasting sales, executing sales, and providing regular reports on performance.
Customer Service Executive
Jamii Telecommunications Ltd (JTL)
Feb 2021 - Feb 2022 (1 year)
Responded to customer inquiries, maintained relationships, informed customers of account issues, and processed orders. Followed up with internal departments to ensure transactions were settled appropriately.
Intern
Sweetwaters Serena Tented Camp
May 2019 - Jan 2020 (8 months)
Assisted with daily stock taking, data entry, and guest check-ins. Maintained financial records and liaised with kitchen staff regarding guest requests.
Guest Service Officer
Grand Hyatt Melbourne
Feb 2018 - Mar 2018 (1 month)
Answered and transferred calls, managed guest requests, and provided communication support during emergencies. Actively upsold hotel services and handled special dietary requests.
Housekeeping Supervisor
Mayfair Hotel
Jan 2018 - Feb 2018 (1 month)
Executed housekeeping procedures, supervised staff, and communicated between departments. Managed guest requests and scheduled shifts for the housekeeping team.
Food and Beverage Attendant
Hotel Grand Chancellor
Jan 2017 - Jan 2018 (1 year)
Executed dining room duties, including setting tables, explaining menu items, and delivering room service. Responsible for mixology and serving drinks.
Education
Degrees, certifications, and relevant coursework
IMInternational College of Hotel Management
Bachelor of Business, Hotel Management
2016 - 2020
Completed a Bachelor of Business in Hotel Management, focusing on the principles of hotel operations, customer service, and business management within the hospitality industry.
Swiss Hotel Association
Diploma of Hotel Management, Hotel Management
2016 - 2020
Earned a Diploma of Hotel Management, gaining practical skills and knowledge in hotel operations, guest services, and hospitality management.
Matungulu Girls’ High School
Kenya Certificate of Secondary Education, General Education
2012 - 2015
Achieved the Kenya Certificate of Secondary Education, completing a comprehensive curriculum that prepared for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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