SKShillar Koki
@shillarkoki
Dedicated customer service professional with over 5 years of experience.
KenyaWhat I'm looking for
I'm a dedicated and detail-oriented customer service professional with over 5 years of experience in providing exceptional customer support across various industries, including Sales, Distribution, Trade Marketing, and Business Development in FMCG and TELCO sectors. My proven ability to handle high-volume inquiries while maintaining professionalism and efficiency has been a cornerstone of my career.
Currently, I serve as a Customer Care Executive at Safaricom Plc, where I maintain a positive attitude and respond to customer inquiries with exceptional care. I focus on achieving individual and team targets through effective cross-selling and data connection strategies. My previous role as a Trade Development Representative allowed me to establish and maintain positive business relationships, ensuring customer satisfaction through tailored support and proactive solutions.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Safaricom Plc.
Oct 2023 - Present (1 year 8 months)
Maintained a positive attitude and calmly responded to customer inquiries, providing exceptional care and attention. Ensured the attainment of individual targets through cross/up-selling and data connection, offering a one-stop total solution.
Trade Development Representative
Safaricom Plc.
Jan 2018 - Oct 2023 (5 years 9 months)
Established, developed, and maintained positive business and customer relationships by actively listening to concerns and providing solutions. Presented, promoted, and sold products/services using solid arguments to existing and prospective customers.
Retail Merchandiser
Kenchic Ltd.
Aug 2017 - Jul 2018 (11 months)
Documented customer feedback and compliments to improve products, and placed orders to the factory ensuring timely delivery and proper shelf display. Maintained shelf space by preventing out-of-stock situations for all SKUs.
Team Lead
METICULOUS MARKETING
May 2017 - Jul 2017 (2 months)
Worked as a team lead during the Legend Brandy campaign, ensuring the activation kicked off well and mandates were understood by the teams. Ensured adequate stock availability and visibility in both bars and in-store outlets for the campaign.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Mass Communication
Diploma, Film & Video Production
Completed a Diploma in Film & Video Production with a specialization in producing. Gained expertise in various aspects of film and video creation.
Availability
Location
KenyaAuthorized to work in
Job categories
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