Walter Ogwai

Met with potential clients to gauge the utility and viability of prospective working relationships and ensured regular contact with existing clients to maintain the company's presence. Identified a range of offerings, proposed solutions, settled client concerns swiftly, and assisted clients in their business set-up processes.

Communicated with hotel staff in preparation for daily tasks and followed up on tasks assigned to team members, updating the manager accordingly. Coordinated solutions quickly to enhance guest experience and ensured team members were up to task with their day-to-day requirements and SOPs.

Performed accurate check-ins and check-outs of guests daily and coordinated with the Guest Relations Officer to ensure guest requests were handled effectively and timely. Made reservations and closed sales deals over the phone, working in line with the front office team to provide personalized services.

Performed administrative support to guests to enhance their experience and assisted in all manner of guest requests. Took up any other duty assigned by the management.

Completed a Bachelor of Education in Arts, specializing in English and Literature. This program focused on pedagogical methods and in-depth study of literary works.

Obtained a High School Certification. This foundational education prepared for further academic pursuits.