Walter Ogwai
@walterogwai
Dedicated customer service professional with over 6 years of experience.
KenyaWhat I'm looking for
I am a highly motivated achiever with a proven track record in customer service and team management. With over six years of experience in active customer service environments, I have consistently received awards and recognition from various departments and management for my dedication and performance. My journey has equipped me with the skills to effectively manage client relationships and enhance customer satisfaction.
In my recent role as a Client Relations Executive at Sharjah Publishing City Freezone, I successfully engaged with potential clients, ensuring regular contact with existing clients to maintain the company's presence. I excelled in identifying solutions tailored to meet client goals and values, which significantly improved client satisfaction and retention. My previous experiences as a Front Desk Supervisor and Guest Service Agent at J5 Hotels in Dubai further honed my ability to coordinate solutions quickly and enhance guest experiences.
Experience
Work history, roles, and key accomplishments
Client Relations Executive
Sharjah Publishing City Freezone
Feb 2024 - May 2024 (3 months)
Met with potential clients to gauge the utility and viability of prospective working relationships and ensured regular contact with existing clients to maintain the company's presence. Identified a range of offerings, proposed solutions, settled client concerns swiftly, and assisted clients in their business set-up processes.
Front Desk Supervisor
J5 Hotels Dubai
Mar 2022 - Aug 2023 (1 year 5 months)
Communicated with hotel staff in preparation for daily tasks and followed up on tasks assigned to team members, updating the manager accordingly. Coordinated solutions quickly to enhance guest experience and ensured team members were up to task with their day-to-day requirements and SOPs.
Guest Service Agent
J5 Hotels Dubai
Oct 2018 - Mar 2022 (3 years 5 months)
Performed accurate check-ins and check-outs of guests daily and coordinated with the Guest Relations Officer to ensure guest requests were handled effectively and timely. Made reservations and closed sales deals over the phone, working in line with the front office team to provide personalized services.
Concierge
J5 Hotels Dubai
Jan 2016 - Oct 2018 (2 years 9 months)
Performed administrative support to guests to enhance their experience and assisted in all manner of guest requests. Took up any other duty assigned by the management.
Education
Degrees, certifications, and relevant coursework
Jaramogi University of Science and Technology
Bachelor of Education Arts, English/Literature
Completed a Bachelor of Education in Arts, specializing in English and Literature. This program focused on pedagogical methods and in-depth study of literary works.
Mbita High School
High School Certification, General Studies
Obtained a High School Certification. This foundational education prepared for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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