Open to opportunities

Michael Opanda

@michaelopanda

Message

Motivated professional in hospitality management and customer service.

Kenya

Message

What I'm looking for

I seek a dynamic organization where I can contribute creatively and grow professionally.

I am a motivated professional with a strong foundation in hospitality management, sales, and customer service. My experience spans various roles where I have demonstrated my ability to adapt and thrive in fast-paced environments. I am passionate about delivering exceptional service and optimizing workflows to enhance customer satisfaction.

During my tenure at Four Points by Sheraton Nairobi Airport, I successfully coordinated with various departments to ensure seamless operations and guest experiences. I established lasting relationships with clients, managed financial transactions, and supported promotional campaigns that improved occupancy rates. My commitment to continuous learning and professional growth drives me to contribute effectively to any organization I join.

Experience

Work history, roles, and key accomplishments

Front Office and Concierge

Four Points by Sheraton Nairobi Airport

Jun 2024 - Mar 2025 (9 months)

Coordinated front office and concierge services, ensuring seamless guest experiences by managing reservations, financial transactions, and facility issues. Provided personalized recommendations and organized various guest services, including transportation, tours, and event tickets, while addressing inquiries promptly.

Problem Solving Communication Multitasking Microsoft Office Suite Google Workspace Event Coordination

Sales & Customer Representative

Marsha Gift Shop

Oct 2019 - Dec 2022 (3 years 2 months)

Managed customer inquiries across multiple channels, providing timely and accurate information on products, services, and discounts. Processed online and in-store transactions, handled returns, and maintained accurate records of customer interactions to enhance satisfaction and loyalty.

Sales Customer Service Product Knowledge Communication Problem Solving Documentation Payment Processing

Education

Degrees, certifications, and relevant coursework

Zetech University

Diploma, Hospitality Management

Grade: Distinction

Successfully completed a Diploma in Hospitality Management, achieving a Distinction. The curriculum provided comprehensive training in hotel operations, customer service, and event management, preparing for leadership roles in the hospitality sector.

Zetech University

Certificate, Tourism and Hospitality Management

Earned a Certificate in Tourism and Hospitality Management. This program equipped me with fundamental skills in tourism operations, guest relations, and industry best practices.

Kivaywa Boys High School

Certificate, Secondary Education

Attained the Kenya Certificate of Secondary Education. The comprehensive curriculum provided a strong academic foundation across various subjects, fostering critical thinking and problem-solving skills.